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Gastroenterology reviews in Big Lake

  • A
    Boisen, Dr. Ronald J.
    This state is lacking endocrinologists. He is an A personality and he is excellent. I give him high ratings and will continue to see him again in the future.
    - Donna H.
  • A
    Loftin, Dr. Nell E.
    She is very punctual. She is a great lady. She takes her time with you. She doesn't rush you in and out of the office. She is my general practitioner. My overall experience with her has been excellent. I have never had any problems so far. She is also my mother's physician. She is great. Her husband and she practice together, his name is Dr. Jones and he is my husband's doctor.
    - Linda G.
  • A
    Alaska Digestive & Liver Dise
    Dr. McClendon did the procedure at the Providence Day Surgery Center in Anchorage and once I was prepped for the surgery, it was a fairly short wait until I was wheeled into the outpatient care room where my colonoscopy was performed. Dr. McClendon explained the procedure and I was able to watch on the monitor as he explained everything as it was happening. I found it to be extremely educational and interesting to see how the bowel and intestines work. I was allowed to have the procedure without any pain medication and I really appreciated being able to do this because it was only uncomfortable a couple of times for a very short period and I did not have to deal with any side effects from pain medications . Also by being able to avoid the pain medication, I was able to leave right away once they removed the IV for fluids and completed the discharge papers. Dr. McClendon even gave me his written report and photographs before I was discharged. I was really impressed.
    - Jane L.
  • A
    Makin,, Dr. Harbir S.
    Excellent doctor. Always pleasant. He has a great network of other doctors to refer you to. I am very happy with this office and Dr. Makin. Highly recommended.
    - Brian A. B.
  • A
    Farleigh, Dr. Richard
    Was my doctor for many years.  Very well known and respected in the area. Probably the best in the state, but his bedside manner might be a little stiff to some people, but I really appreciated him. 
    - Deborah G.
  • A
    Schaefer sharon k md
    She was very understanding. She was very patient and thorough and explained what was going to happen. My follow-up appointment was very informative. She is a very kind and caring person. It was quick to get an appointment with her. It is a very calming and relaxing environment. Her receptionist wasn't real friendly. She was maybe having a bad day. Maybe they have a new one now. She was really great for bedside manner. She made sure I was comfortable.
    - Jessica C.
  • A
    Sahagun, Dr. Geronimo
    He is excellent.  I refer all my patients to him too. I refer patients to him monthly.  He is very thorough and he’s got good bedside manner.  He is very informative and patients like him.  He installs confidence and he is excellent.  He’s got good bedside manner and he is knowledgeable.  He is very sensitive and very gentle. His availability is very good. He is a very busy guy and you cant get in right away. 
    - Mark S.
  • B
    Alaska Digestive & Liver Dise
    Nurse assigned to my care prior and following the procedure was pleasant, explained everything clearly and answered questions  without hesitation.  Post operative instructions were provided to my after care person.  A very clean facility.   The only reason I would not use this facility in the future is that Dr. Boisen has ownership in the clinic.
    - Brenda A.
  • C
    Haghighi, Dr. Douglas B.
    I would give him a middle of the road grading for everything bedside manner, that is a D. There is nothing really good or bad. The staff is OK. I felt everything and tried to tell him and he told me to be quiet and stay still. 
    - PAGE H.
  • F
    Boisen, Dr. Ronald J.
    I first went to Dr. Boisen about a pain under my left rib cage that was affecting my bowel movements. There were a lot of strange symptoms which I thought might help him come up with some ideas of what might be causing the problem, but he only half listened to me for about 3 minutes before telling me to get a colonoscopy. Dr. Boisen never called me himself afterwards to discuss what the next step were considering that I still had the same obvious and specific pain, yet the colonoscopy did not reveal any issues. The pain continued to affect my day to day life and my sleeping, and an associate at the office FINALLY told me I should get an endoscopy next. In the fall of 2016 (after a very busy summer where it would have been difficult to make it up to Anchorage), I called to schedule the endoscopy that they had recommended. I had about reached my deductible maximum and wanted to be sure that I got the procedure done in 2016 so that I did not have to start paying down the whole deductible again in 2017. I called at the end of October and the office told me that the soonest procedure I could get was in December. I scheduled the endoscopy for December 27th. Though it had been sometime since my last visit, the office staff agreed that I did not need to come to Anchorage for a pre-op. I called my insurance company to make sure that the procedure would be covered. They said that they had not heard from my doctor’s office yet and would need to hear from them. I called the doctor’s office and asked them to please call the insurance provider. Dr Boisen’s did not call until either 12/22 or 12/23 because the next thing I knew, I was getting messages on my cell phone from the doctor’s office on 12/23 saying that they were going to cancel the procedure because insurance would not cover it. My procedure was supposed to be 12/27 (the first business day after Christmas) so I called both the insurance company and the doctor’s office as soon as they opened. The insurance company said that they had denied coverage when they were finally contacted on Friday. They said it was very easy to overturn though and that my doctor could just call in and do a peer to peer consultation with one of their doctors. They made it clear that if my doctor would put in a little effort to explain why I needed the procedure and to justify it, then it should not be a problem getting it covered. I then called Dr Boisen’s office and explained how frustrated I was that I had to plan 2 months in advance to schedule this and yet they had waited until the day before to contact the insurance company. Waiting to contact them until the business day before my procedure was a major lack of effort and professionalism on the office’s part. After explaining this already once to an office staff, I was transferred the the office manager, Laura. I asked her if the doctor could put a call in to the insurance provider and do a peer to peer so that I could get approved. During this time I was also not eating and not ingesting anything because I wasn’t sure if I would get approved and have to drive up to Anchorage to follow through with the endoscopy or not. I was also inconveniencing my work clients because I did not know if I would be at work or getting an endoscopy still. And my ride was waiting to see if I needed them or not since you cannot drive after the procedure. The office manager called me back after talking to Dr Boisen and explained that Dr Boisen did not feel comfortable calling the insurance provider because it had been too long since I had seen him for a consultation! I explained that her staff (and assuming the doc was consulted on this) told me that it was okayed that I did not need to come in-person prior to the procedure because I live far away and it was inconvenient to have to drive 6 hours just to see him for 3 minutes and get charged $400. So after all my scheduling ahead to get this done in 2016 so as to not have to pay my deductible all over again, prepping to take the appropriate time off, coordinating a ride, following through with my insurance company, etc, the procedure was cancelled that day before by Dr. Boisen’s office. The procedure was cancelled because the office staff SHOULD have told me I had to come in for a consult if that is their policy. Because they SHOULD have called my insurance company more than one business day before the procedure to make sure it would be covered. Because their office and Dr. Boisen DON’T care about the health or financial (deductible) situation of their patients, or making an effort to do their jobs properly and in a timely manner. I am disgusted with the lack of customer service, follow through, competence, and caring that Dr Boisen’s office exhibited. I will find somewhere else to go and I will spend a few extra thousand dollars to do that now since there is clearly no way to get rescheduled anywhere in this health insurance year of 2016. I would not recommend anyone going to Dr. Boisen’s office.
    - Nicole L.
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Gastroenterologists in Big Lake

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