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  • C
    ServiceMaster of Alaska
    They quickly responded including shutting off the water and got the rest started. However, the communication was scant after we left town and returned back at the time the house was due to be completed. But, we thought it was doing well for that length of time. After looking at the house, there were lots that needed to be done. So, we had to stay elsewhere in town for a month before we could move back into the house. Even so, the progress had been at a laid-back pace. But, even at that time, there were lots of flaws and things that were missed. They found a leak from the roof to the crawlspace, but I was hoping they would found it before they put the sheetrock up, but I appreciated that they found the issue and repaired the cracked vent pipe. I put together a list and I was glad that they were patient, working to get things done one by one, although it took additional couple of months beyond the date to get the house in shape overall. Also, I did appreciate that they packed up the salvageable items and returned to me, but many of them were not processed for cleaning, leaving behind the moldy smell, especially the smaller electronics. But all of the clothing were cleaned up professionally. Much were packed well, but we had a broken glass that took a while to have them remedy it. However, several items were missing and had to go through the insurance company. I even received items from other people that Servicemaster were working on that time by mistake. We gave the items back, but still we had our items missing, some that were irreplaceable. They even used the electric oil heater and box fan during the drying process and was never left behind in the house or returned, but they were minor though. When we were selling the house, the home inspectors and mold testing revealed a lot of things that Servicemaster and its subcontractors should have taken care of that cost us a lot of time and money. The crawlspace and other things like the bathroom fan exhaust pipe was not properly installed that we had to pay someone to fix, even though it was part of the reconstruction project and their 5-year warranty. The crawlspace was not properly sealed up with plastic sheeting, causing high mold count so it had to be redone at our expense at a huge cost. The insurance company were no help in this regard as they insisted that it was an existing problem, not caused by the flooding prior to this. Servicemaster felt the same way and was willing to do the work again at additional charge, regardless of the reconstruction project. We planned to use them, but because of the disagreement about what professionals to use for testing, we had to re-consider our options. We had to find someone else that did the high-quality work with more reasonable cost. However, Servicemaster installed the smoke /carbon monozide detectors, installed the partition in the crawlspace that were missing, all of those that would be nice to have them taken care of the first time. Nonetheless, I have to prod them, but appreciated that they finally get to them. Looking back, I understand that the house was a complex project and time-consuming as it was gutted out and remodeled up from the studs, but it was something unforgettable for what my family went through, especially when the significant amount of money and time that could be spent on something else were gone. Even that affected the sale of the house with the much lower selling price than anticipated with the condition the house were in and the hassle with the insurance company and Servicemaster. So, we had to do what we needed to do to get the house sold in a reasonable condition at our great expense. I feel that there were many subcontractors that the Servicemaster used that were of varying quality ad the quality assurance professional were hired by them late in the project were the bulk of the issues. However, this is one's family experience and hopefully you won't go through as I have learned a lot and I hope they learned a lot too.
    - Shane W.
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Biohazard Cleanup Companies in Big Lake

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