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Mold Removal reviews in Anchorage

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  • It was an expensive repair. The repair process was extremely long and drawn out with multiple contractors. The quality of the work was just very average. They had to cut away and strip away a lot of sheet rock to get to the problem. They finally figured out it was a plumbing leak after we had had multiple people in there evaluating what was causing the leak. So we had people treating some mold damage and water leak and ultimately it was determined that it was a pipe leaking up in the attic after looking at the roof and all kinds of things. They subcontract their emergency service contractor for all kinds of water damage, fire damage, mold e.t.c. They subbed out the plumbing. Its not that they were horrible, they just weren't great. The whole process was extremely time consuming and we had a portion of our sheet rock ceiling open for over a month.
    - Beverly B.
  • We have a 4plex that had the pressure valve on the furnace leak into the crawl space and cause mold damage. When we called Henrys, they gave us a rough estimate of $6000 and a two week timeline. After 4 weeks the work was still not completed. They had dryers going for 18 days and there was still water RUNNING thru the crawl space. I work on the slope and trusted them to handle the situation appropriately. My wife saw that the streets had been dug up in the last few weeks and noticed water RUNNING thru the crawl space. She called the city. They said that the digging may have diverted the water table towards our property. This unit has never had to have a sump pump but one was obviously needed now due to water moving thru the crawl space. Henrys just kept trying to dry out the space with all their machines not realizing it wasn't going to dry out without a sump pump being installed. At week 4 they finally installed a sump pump for $1450. Henrys did take off 10 days of the equipment charge, but did not offer to pay for the high electric bill due to their machines. It took 6 weeks to complete the work and we had to call them back to clean up stuff when they said they were done. They didn't take down the negative pressure tent or remove the plastic on the carpet. The total bill was over $17,000 and we noticed a double charge on the bill. They took off $1300. The work done was to dry out the space, take out and replace one small wall of sheet rock, replace the visqueen, install a sump pump and sand down the wood and apply a coating. This was not covered by insurance so when we got a bill for $17,000 after being quoted around $6000, we were not happy. We understand that mold remediation can be expensive, but $17,000 not covered by insurance was a shock to us. It was a very disruptive experience for our tenants since the work took so long to complete. They had security cameras in their house that showed the workers coming and goings and we need to go thru them to verify the hours billed.
    - Marlene B.
  • Pat Hartshorn was the right man for the job! What a patient guy with our questions and thorough in his inspections!
    We hired Pat for two home inspections. The first one he helped us understand that there were, for us, insurmountable lead based paint and asbestos issues. After tests returned positive for a and quot;hotand quot; house, we knew the property was WAY over priced and went back to the seller to renegotiate. This fell through, which I now see as a blessing in disguise.
    The whole way through Pat abounded in knowledge of the all aspects of the home. He was able to describe in detail all the steps necessary to deal with the recommendations he made.
    In the next home, there was a mold problem. Thanks to Pat, I am now taking mold seriously. I should have taken him more seriously as my
    Though he is based out of Wasilla, he must spend half his time or more working in Anchorage were we are.
    Pat is a sharp shooter with all the certifications for his field. I could not more highly recommend him.

    - Cassandra W.
  • Took too long.  Spent a week at a hotel because of an asbestos scare. 
    Almost 2 weeks to get test results back.    They came back with an estimate of well over $7K to replace the small bathroom floor.  Yes, I could've filed a claim.  My insurance would be paying what seemed to be a bathroom floor remodel.   No wonder our premiums are so high.  I am, however, having to pay for a few "visits" from a few guys who were there no more than 15-20 mins at a time.  Was billed for almost $600.00.  I told him I don't agree with his charges.  He said I was confused.  Seems you will end up paying them either way.   What a racket. 
    I have no problem paying for work.  That's why we call on the "experts."    But beware.
    - Belinda N.
  • They didn’t quote me a price because there was no need. It didn’t cost anything for them to come out which was great. They were great. They came in and they did it right away for me. They scheduled me in so I didn’t have to wait long. I had to coordinate with my neighbors so they were very patient with me in regards to who was gonna open the door to the house. When I called, they picked up, there was never a voicemail, which is great. They were simple and easy. They called me back right away to let me know there were no molds. So I was happy with them.  They made everything run very smoothly especially with my situation.
    - Marylynn H.
  • They quickly responded including shutting off the water and got the rest started. However, the communication was scant after we left town and returned back at the time the house was due to be completed. But, we thought it was doing well for that length of time. After looking at the house, there were lots that needed to be done. So, we had to stay elsewhere in town for a month before we could move back into the house. Even so, the progress had been at a laid-back pace. But, even at that time, there were lots of flaws and things that were missed. They found a leak from the roof to the crawlspace, but I was hoping they would found it before they put the sheetrock up, but I appreciated that they found the issue and repaired the cracked vent pipe. I put together a list and I was glad that they were patient, working to get things done one by one, although it took additional couple of months beyond the date to get the house in shape overall.
    Also, I did appreciate that they packed up the salvageable items and returned to me, but many of them were not processed for cleaning, leaving behind the moldy smell, especially the smaller electronics. But all of the clothing were cleaned up professionally. Much were packed well, but we had a broken glass that took a while to have them remedy it. However, several items were missing and had to go through the insurance company. I even received items from other people that Servicemaster were working on that time by mistake. We gave the items back, but still we had our items missing, some that were irreplaceable. They even used the electric oil heater and box fan during the drying process and was never left behind in the house or returned, but they were minor though.
    When we were selling the house, the home inspectors and mold testing revealed a lot of things that Servicemaster and its subcontractors should have taken care of that cost us a lot of time and money. The crawlspace and other things like the bathroom fan exhaust pipe was not properly installed that we had to pay someone to fix, even though it was part of the reconstruction project and their 5-year warranty.
    The crawlspace was not properly sealed up with plastic sheeting, causing high mold count so it had to be redone at our expense at a huge cost. The insurance company were no help in this regard as they insisted that it was an existing problem, not caused by the flooding prior to this. Servicemaster felt the same way and was willing to do the work again at additional charge, regardless of the reconstruction project. We planned to use them, but because of the disagreement about what professionals to use for testing, we had to re-consider our options. We had to find someone else that did the high-quality work with more reasonable cost.
    However, Servicemaster installed the smoke /carbon monozide detectors, installed the partition in the crawlspace that were missing, all of those that would be nice to have them taken care of the first time. Nonetheless, I have to prod them, but appreciated that they finally get to them.
    Looking back, I understand that the house was a complex project and time-consuming as it was gutted out and remodeled up from the studs, but it was something unforgettable for what my family went through, especially when the significant amount of money and time that could be spent on something else were gone. Even that affected the sale of the house with the much lower selling price than anticipated with the condition the house were in and the hassle with the insurance company and Servicemaster. So, we had to do what we needed to do to get the house sold in a reasonable condition at our great expense.
    I feel that there were many subcontractors that the Servicemaster used that were of varying quality ad the quality assurance professional were hired by them late in the project were the bulk of the issues. However, this is one's family experience and hopefully you won't go through as I have learned a lot and I hope they learned a lot too.
    - Shane W.
  • They were slow to respond but punctual and very professional when the appointment was scheduled.  The estimate they provided was at least 3 times the contractor I eventually selected.  The contractor (Elite Drywall) did a great job.
    - john h.
  • We had some flooding in our house. We contacted our Insurance Company and they gave us a list of people, and then we contacted this company. Taylored Restoration were pretty good. Due to the cold temperatures they still have to come back and clean our carpets. They were here right away after we contacted them. They gave a quick estimate and it was already approved by the Insurance Company which was good. The people who came were good. There were some little things they could have done better. I'm being nitpicky. He was pretty knowledgeable. I would probably use them in the future, but I would ask more questions.
    - Mathew W.
  • This was the case where my daughter put her hand through the wallboard of the bathroom, near the toilet. And that is how we discovered we had a leak in a pipe in the wall off the hot water heater to the bathroom sprang a leak. They had a plumber come in and correct the joint that was leaking and solve the problem. Then another worker came in and sprayed killing the mold that had formed him between the walls and then replace the section of wallboard in both the bathroom and the laundry room. They then painted.
    They didn't overcharge by saying they had to replace all the pipes, but just repaired them.
    They also didn't redo all the wall, but cut out the damage sections and replace them, after spraying to kill the mold and using fans to dry any other areas.
     that way, they saved us money and didn't do unnecessary things.
    But they do cost more than other contractors, but are very responsive and there is just one person that we had to contact to coordinate everything. I would definitely use them again.
    - Penny H.
  • Taylored restorations was great, we had a flood in our house and then decided to remodel and upgrade while the whole house was torn up.  They were professional, did quality work and were easy to work with.
    - Tracie w.
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