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It went terribly. I didn't hear from Provider name locked. all weekend and called the next week. I got no answer, so I emailed on March 1, 2014 and got no response so I emailed again on March 7 and he said :
"I still expect them to make the purchase and I will let you know as soon as it happens"
I waited a few more days with no word and on March 13, 2014 got an employee on the phone who told me the deal with the "guaranteed buyer" had fallen through and the owner was on vacation. I emailed the owner with a summary of my conversation with his employee and told him that:
"My home is now under contract to sell and I will know in 10 days or less if the buyer will be actually purchasing
my home with a close date of April 25. If this is the case, and the piano hasn’t sold in 10 days, I will take it back and attempt to sell it on my own. "
I got a phone call that they would drop the piano off the next day and to have a check for $400 for tuning, cleaning and transport. I couldn't be at home, so I asked for a later time. It was finally delivered March 20, 2014 and I was billed for $400, which I paid by check to his employees.
I sent an email on the same day asking for an explanation and/or refund. At this date, March 29, 2014, I have received no response.
This experience has been frustrating and anxiety producing. The owner hasn't offered any explanation for what happened to the "guaranteed sale." He hasn't explained he poor communication, not answering emails or responding to voice mails in a timely manner.
Nor did he make any consideration that it was HE who initiated the offer to sell the piano. When I spoke to him on the phone at one point his Provider name locked. was confrontational and rude. Business owners I respect, would have tried to make this fair to me, but this doesn't seem important to him so I paid $400 when all I wanted was a tuning. And honestly, I'm not even sure he tuned the piano. It's impossible to tell after being moved.
I would never recommend this company to anyone for any service in spite of the fact that some of his employees are polite.
I take responsibility for this regrettable mistake on my part for not checking him out with the Better Business Bureau ("D" rating the last time I checked) and to see if he was a member of the Piano Technicians Guild (he's not listed on the website)
I know of no other way to make this right except to let other people know about my experience and hopefully they will avoid this company.
- Louise A.
They were good. They came to the house, and I told them what I wanted done. They looked at the piano, took it apart a little bit, took the keyboard out and looked at it and gave me an estimate. They came and picked it up the next day, and two weeks later it was finished, and they delivered it to my son’s home. They did a beautiful job. It was very nice. The piano, which is probably 80 years old, sounds really good after the tuning. I was real pleased with what they did. They only do pianos. I have nothing to compare their price to because I have never had it done anywhere else so far. I Provider name locked. ’t know if it was a good or bad price, but I was happy to pay it. The quality of their work was excellent. The person who came out was really young; he knew his piano. I would use them again in the future if necessary.- Judith E.