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Internet Provider reviews in Tucson

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  • I signed up for satellite internet service because of the supposed high speed of the service. The installation of the service was never done. The company will not schedule a time for installation, the schedulers will just give a 4 hour "window" of when the installer might show up. The scheduling is very frustrating, there will be two different companies calling to schedule the install. One company that will call you is the contractor that does the install (notice that Provider name locked. does not have their own people to install BIG RED FLAG). Then the corporate office will call to schedule installation ( the corporate schedulers barely speak English). The corporate and contractor schedulers do not communicate with one another (another BIG RED FLAG). They charged me $20 to "overnight" the equipment to me for installation, nothing ever arrived and the installer supplies the equipment, so I was charged for nothing. I scheduled the installation but the installer had to cancel, so I rescheduled. The second installation "window" and the corporate office calls ( at the end of the appointment time) the installer cannot show up...reschedule. The third install time time "window" and the corporate office calls ahead of time to cancel ( after I have taken time off of work for the 3rd time) . The FOURTH installation time "window" ( time away from work again) and no show, no call this time. I call the corporate office and ask what happened and I am told the install guy ran out of equipment ( the equipment I paid to supposedly be overnight shipped to me...nothing ever showed up). So I finally got tired of this and asked to speak to a manager. The manager gets on the phone and states " Sorry, we are real busy". I cancelled the service. Yesterday I received a bill for the services. Apparently Provider name locked. cannot get the service they provide installed or functioning properly, but they can quickly and efficiently send a bill AFTER they get cancelled. DO NO DO BUSINESS WITH Provider name locked. INTERNET THE COMPANY IS A SCAM!!!
    - Brian C.
  • After leasing Provider name locked. equipment for 9 years, one of the basic boxes went out. After 2 days of calling trying to get service, I was told I would be charged $50. for them to replace "THEIR" broken equipment. I told them I would call Dish if they didn't want to take care of their own equipment after 9 years, the customer service agent told me to "GO AHEAD". 
    So I did, Dish was there in about an hour & installed their equipment.
    Later I receive a call from a Provider name locked. "Supervisor" who said " OH, I can waive the $50. service charge". 
    I told them I already changed service.
    For the next 2 months, they emptied my checking & savings accounts, & maxed out my credit card. All because I was stupid enough 9 years earlier to give them this info. for auto pay. 
    In one month they had charged me "early termination fee", really, 9 years & they call that early termination.
    Overall, they had charged over $1000. on my accounts & would not even discuss it with me until I turned them in to the Arizona Attorney General's office.
    All of the sudden, Provider name locked. returned all the money they stole from me & told the Att. General that it was a computer glitch.
    Provider name locked. are nothing more than a pack of thieves & liars...Do yourself a favor & stay away from this thieving institution.
    They even have the "WORST" rating at the BBB......Check them out for yourselve.
    An extremely horrible company to have to deal with, I will do without Provider name locked. or Internet before I would ever go back to them.
    I forgot to mention, they "NEVER" even bothered to say they were sorry.
    My experience was when I was in Tucson, Arizona.
    - Michael M.
  • When I called Provider name locked. (because my computer would not connect to the internet),I was quickly connected to a live person much to my surprise.  She looked up my record and said my modem needed to be "refreshed"  (I think those were her words.)  In just a couple of minutes I was again connected to the internet.  There was no charge because I pay a monthly fee for cable TV, phone and high-speed internet.  But for how little I use my landline phone and cable TV I think the overall charges are too high.
    - Candyce E.
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Internet Service Providers in Tucson

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