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Family Doctor reviews in Tucson

  • A
    Grinz Orthodontics I absolutely love Grinz Orthodontics... They know you by name when you arrive. I have had 2 family orthodontic treatments with them. ( as well as friends ) Their staff is very professional and their prices/plans are by far the best on the NW side for superb care. I shopped numerous ortho consults and they by far are the best hands down. They are located on the NW side near Ina & La Cholla.... Ask for Jessica C. - Tell her Jessica and Emma M. (nextdoor) referred you and YOU (new patient) will receive a discount :-) [*** Link removed ***]
    - J M.
  • C
    As a new patient, I was very impressed by the staff, overall cleanliness, and general efficiency of the front office/phlebotomy tech, and care coordinator. However, be extremely cautious of the provider you select. One of the newest male doctors appears to have manic tendencies and rage issues. He makes no eye contact, is twitchy, generally treats patients like adversaries rather than partners in healthcare, and does not believe in answering simple questions without taking offense/irrational ranting and raving/hollering, and verbal accosting . I kid you not. I am the most laid-back person ever. I've dealt with dozens of medical professionals in my 60 years as an advocate for loved ones. We all have bad days, but this situation was far from a bad day. Initials are B.S.D. (The "D" for effectiveness of treatment is solely for this provider. I have no diseases or significant medical issues.)
    - Laurel P.
  • F
    Nurse practitioner Christopher Taylor prescribed a blood pressure medication that is **** ** the kidneys. When I developed signs of kidney problems, he refused to see me for an appointment and refused to perform the standard safety lab tests needed to check my kidney function. I had to go elsewhere and pay out of pocket. The lab results were abnormal, and the new doctor had to immediately stop the medication and manage my condition. NP Christopher Taylor also wrote a completely inaccurate prescription for compression stockings. The medical stockings are made in certain standard compressions (i.e. 30-40 mmHg). Taylor refused to order the standard compression and wrote the prescription for 35 mmHg stockings. Once again, I had to pay out of pocket for a different doctor to write the correct compression prescription.
    - Lora R.
  • B
    My primary care doctor retired and so I started to see her nurse practitioner. I saw her for 3 years and then she retired. There was this big thing about whether Carondelet was going to accept Blue Cross Blue Shield anymore. My nurse practitioner retired in October and I was like flying loose because I didn't know if I needed to go to a different provider, not Carondelet. I had to see a nurse practitioner for a problem and so I saw a P.A. in Carondelet and I got a letter the 5th of January saying that they had been negotiated and Carondelet will be accepting Blue Cross Blue Shield. Now I'm trying to find a provider. It's like they are not at all helpful when I am trying to find a provider. I'm not really happy with it right now until just a couple of months ago, I was really happy with my health care provider. I have a hard time finding a provider and getting calls back because so many doctors retired at the same time and they are working with a small staff and I don't see them hiring too quickly, and I don't know why. It was okay but she didn't know me at all. She hadn't even looked through my chart so I was trying to fill her in. I have a complex medical history and one of the things she had never heard of so most of the appointment was explaining what it was. She tried really hard. It was just that she wasn't familiar with me and it took a long time. I think they are only slotted 8 or 10 minutes. She gave me what I needed so I can't complain about that. I am a retired nurse and I understand how it gets in the health field. They have a walk-in clinic that I can go to. The office environment is very nice. I was seen within 10 minutes of my appointment.
    - Barbara S.
  • A
    I did research on Dr. Kewin and liked where he graduated from and noticed his various awards.  The front desk took care of us efficiently even though there were 3 of us--husband, wife, son.  Dr. Kerwin listened intently and read our background information carefully, noting our various conditions and meds.  We feel very fortunate to have found a doctor in an exemplary office environment that we were able to become patients of.
    - Diana O.
  • A
    They're top rated. When I walk in, they treat me like a valued customer. They don't treat me like I'm someone else just to get out of the way. They're interested in what I'm there for and interested in giving quick service. You walk into some places and they make you feel like you're an interruption to their daily routine, and I don't get that feeling there. It's located less than two miles from my home. The staff is friendly and inviting.
    - Joanne B C.
  • A
    It's a practice and we have one primary but we go there to get all of our healthcare done in general. We've been using them since 2011. The service has always been top notch. The doctors, the one guy I dealt with, have always known about my history. They are professional but friendly and they seem to get it right the first time, whatever needs to be done. 
    They do have a mental health section, a dietary section, and then the general practice doctors. They do a lot of their X-Rays and stuff there. They also have an urgent care attached.
    - Daniel B.
  • F
    Don't bother with this doctor.  I went to see him to find out how he was to work with. 
    Incident One:
    He referred me for a further test and sent along the referral to the other physician, something that I needed done and was about a year late.  The other (referred) office called me and we set up an appointment for the test.  The day before the test, Feb. 26, they called to say that hadn't received an authorization from Blue Cross.  I cancelled the appointment until that could get sorted out.  I then called Dougherty's office to find out where the okay from Blue Cross might be. 
    They don't answer their phone.  Instead, unless it's for an appointment, you leave a message and they say they will get back to you in 48 to 72 hours.  I left a message.  They never called back, even after 72 hours.  What I did get the next Monday, March 2, was an authorization from Blue Cross.
    Curious, I called Blue Cross to find out when they had received the referral request.  After some cajoling and implied threats of their being fired as my insurance carrier, I discovered that they had not received the referral request until Feb. 26, the same day I had called Dougherty's office to ask about the Blue Cross referral.  Again, Dougherty's office never called me back.
    I decided to fire them at that point.  Incompetence is not something we need to tolerate.
    Incident Two:
    Dougherty's office uses an online reporting service where patients can view their records.  That's kind of nice.  When something new appears on the record, it sends an email notifying the patient of new material.  I got one of those and went to look to find out what it was.  What was posted had nothing to do with me.  Instead, it was for another patient entirely.  I posted a reply through the online service as follows:
    "You just posted a referral note to my record that was obviously meant
    for someone else. What kind of incompetence and patient confidentiality
    violation is that? "
    The reply I got was:
    I personally reviewed your chart and see no referral note that was meant
    for another patient. There are referral notes for a ************ and a
    ************** which you were referred to. Let me know exactly what you
    are seeing that does not look like it was yours, and we will address
    it.
    Thanks,
    JOhn Dougherty
    I posted back:
    This document mentions a **************  and discusses CTs and MRIs,
    neither of which has anything to do with me, faxed to you on Feb. 28 and
    apparently sent back to them on 3/2/15 with your handwriting. I
    printed a copy, but it still sits in my inbox.
    Do with it what you want.
    Dougherty posted back::
    I see what you were referring to. Thank you for bringing this to our
    attention. I will have my office correct this on Monday and call you
    when it is corrected. Please either return your printed document to us
    or feel free to shred it. Please do not contact us via follow my
    health anymore for this issue as these communications become a permanent
    part of your record. John Dougherty

    The interesting part of this note is "Please do not contact us via follow my health anymore for this issue as these communications become a permanent part of your record."  Yes it does.  But its being part of my permanent record doesn't affect me, but it does affect the doctor, who could be sanctioned by the state and medical board.
    They did call Monday and said they had removed the offending record.  (I checked today and it is still there.)  Then I brought up the referral (see Incident One).
    The doctor called me after that and argued that they had done everything they were supposed to do for that referral.  Obviously they hadn't. Even so, Dougherty argued with me, essentially saying I didn't know what I was talking about.  Then he pulled a Red Herring, the logical fallacy that is the last resort of the person beaten in an argument, and started talking about my health. 
    I pulled the discussion back to the original topic and he said that obviously I wasn't happy with their service (ya think?) and that I should find a new Primary Care Physician. I replied that was a guarantee.
    Needless to say, unless you want the same experience with this doctor and his office, use someone else.

    - Robert C.
  • B
    She takes her time with me. She doesn't rush and doesn't push medicine. She will look for alternatives. She's conservative in her approach with me. She does the least invasive approach. She is hard to get into.
    - Teresa G.
  • D
    2. Since its a teaching hospital, had to be seen by resident first. That was OK and MD I saw did thorough intake. Then supervising Professor of Palliative Care came in. Noticing from notes I'm an attorney and live in affluent neighborhood, she said ,"you're a professional and deserve the very best care. You may want to try Northwest Clinics." I was appalled and said, "EVERYONE deserves the very best care!" She back pedaled but I left vowing never to return.
    - CAROL D.
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Family Doctors in Tucson

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