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Cable Tv reviews in Tucson

Real People ~ Real Reviews ~ Real Results

  • Please read my story.  If nothing else, you'll get a chuckle!
    In May, a Provider name locked. door-to-door salesman came through our neighborhood informing people that Provider name locked. had begun offering service in our area (which has been exclusively Provider name locked. until now).  He quoted a price for first and second year service that was a huge savings from our Provider name locked. bill.  I did not sign up with him, but went online to the Provider name locked. website and found an even better deal: $50/month versus about $105 for Provider name locked. (for 50 Mbps Internet and Phone only, no TV).  I signed up online and scheduled installation.  I also took the necessary steps to have our phone number transferred from Provider name locked. to Provider name locked. .
    The installer showed up on time on the installation date.  He was punctual, courteous, and professional.  I have no complaints about the subcontractor who does installations for Provider name locked. .  But after a half hour of fiddling around and failing to get a signal to the cable modem, he realized the problem: Provider name locked. had not yet wired our neighborhood!   He created a work order for the "network" people from Provider name locked. to come and do the necessary line work.  He told me that I would be contacted by Provider name locked. .
    The next day I noticed that our phone lines were dead, and then I remembered: our number had been transferred to Provider name locked. .   Since then we been relying on our cell phones for all phone communication.  People who call us on our landline get our Provider name locked. voicemail.  Ironically, we cannot access our Provider name locked. voicemail without first having the phone service.
    When I had not heard from Provider name locked. for several days,  I began calling.  It is almost impossible to get through by phone to a human at Provider name locked. .  I had better luck with "online chat," but the fellow from Bombay I chatted with could only tell me that the work order had been created.  He could not give me any information about the status of the order.
    A few days later I called technical support and waited 23 minutes for a human operator.  The tech support person I spoke with said the the work would be done within 48 hours.  I asked if they would call me to let me know when the work was actually completed so I could reschedule installation, and I gave my email address and cell phone number.  The 48 hours came and went without a call or email.
    I believe that it was during the call mentioned above that an issue was registered on my behalf with Provider name locked. 's Executive Office.  I got an email on Provider name locked. webmail (lucky I checked it) containing an issue number and the telephone number of someone in the Executive Office that I should call.  I have been calling this number at various times throughout the day for several days.  I only get the voicemail of someone who promises to get back to me but never does.
    I filled out a complaint form on the website of the Tucson government office that handles consumer complaints about cable companies.  I have not heard anything from them, and it has been six days.
    So the bottom line is that you have a company with an aggressive sales force (and a web site) that offers non-existent services, gets you to sign up, and then leaves you holding the bag.
    - John I.
  • I have been a Provider name locked. customer for almost 30 years at the same address. Rather than appreciating my loyal business, they seem to find a way of "upgrading" my service which seems to take features away and increase my cost. Over the years I have come to see them as a predatory company whose ever increasing profits are a function of their ability to monopolize cable service in an area rather than good customer relations. I wish, and have tried often, to find a better alternative to no avail. My internet goes out intermittently and Provider name locked. tells me I must request in writing to modify my bill for those times I am unable to use it.  They now threaten to charge me for service calls and their help lines (telephone) are often staffed by people who don't speak English understandably. They charge a lot to "rent" their modem; they try to make purchasing one difficult - they will sell one at an inflated price for outdated equipment. They advertize the "triple package" but just and try to learn which modem to buy (as opposed to rent one from them at $8.00/month.) to add for internet phone service (if I did respond to their high pressure advertizing, would I Provider name locked. phone service each time my internet goes out which seems to happen every time it rains ?).
    They upgraded me, without asking or giving me a choice, to digital cable which then gave them the ability to block a free community access channel that I often watched as well other channels (e.g., TCM) that I got before. They told me I would have to enroll in a higher tier of service to get that channel and, despite being a longtime customer that is clearly not going to change providers, I would have to agree to a locked two year contract (if they want me to continue to be a Provider name locked. customer, use good service rather than a binding contract to keep my business.) Anyway, the "upgrade"  resulted in less channels and I had to upgrade to a new cable box that costs me money every month. I could go on and on, but in summary, rather than reward faithful and responsible customers (I have never failed to pay a bill on time) they take every opportunity to charge more and give  poorer service. No wonder they are ranked second from the bottom in customer satisfaction; the lowest company is Time-Provider name locked. and they are trying to merge with them resulting in the domination of almost every Provider name locked. in the country. The thought of that keeps me up at night. . .
    - J Robb W.
  • Service was poor, the equipment used, and failed often. Continue to raise charges significantly even though we had a set contract amount. Company continues to report an unpaid balance to credit report, even though I sent them and their collection agency all receipts confirming I had turned in equipment and paid the early withdrawal penalty.
    - Steven S.
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Cable Companies in Tucson

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