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Auto Body Repair reviews in Tucson

  • A
    I had MY choice of Shop to receive Insurance Paid Repairs. Innovation Auto is a newer business but seemed reputable & I visited the shop to evaluate. I felt good about choosing them to do my work, without previous direct experience, so there is always room for concern. WOW! Pleasantly surprised is an understatement! Friendly open communication from start to finish. Stefany was the office coordinator/ appraiser: called & paid for "Uber" to take me to my rental car, both ways; Texts with updates; Prompt service & Job completed in a week, including process of ordering myriad parts; my car overall looks Better after repairs than before accident and Innovation did a few no-charge extras to really help; they clarified my headlights so they could look "happy" next to the "like-new" repairs! All correspondence with my Insurance company was managed for me, while my Insurance Reps were accommodating & following up with me separately. Beyond Expectation. I was so pleased I wrote them a 'rap' song, and I don't like rap normally but wanted to express commendation ... you can ask them. They have permission to share my name & number for verification -- I was NOT offered or given a discount to provide my voluntary recommendation, but truly believe in supporting GOOD business and helping my fellow-persons with honest referral to rely upon (as I trust good referrals). This is a family run Business, the 'Dad' having decades of high-quality experience prior to opening his own shop and employing many family members & other crew ... and you can tell there is caring and good moral in this Shop! I HIGHLY recommend them! My name is Doug & I live in Tucson.
    - Doug H.
  • B
    Very pleased with the final outcome. I originally had a major issue with a miscommunication over a second estimate of work, whether Caliber would take the work, and whether I was going to move forward with Caliber. After Caliber's Conflict Resolution Manager Cory got involved, Caliber quickly moved from unresponsive and challenging to work with, to bending over backwards to make things right. Cory's ability to turn my experience around has given me pause, and now I would definitely go back. Not everything works out perfectly from the start, but Caliber will do everything in their power to make things right, and end things on a high note.
    - Michael B.
  • A
    It went great.It was fast and easy, and they gave my wife a ride home, as I was at work. When i later picked up my car, Lori offered me water and soda, and even some snacks. They always take care of my family car and trust them 100 percent to do the job right at prices that are always Fair. I love having that peace of mind.
    - gabriel e.
  • A
    I first used Dan's Paint and Body for repairs about 10 years ago. Their service was great then and now. Dan's Paint and Body submitted the estimate to the other driver's insurance as well as assisted me with a car rental. They kept me updated throughout the process via text messages. Their staff was courteous and answered all my questions. My vehicle looks brand-new again. One of the reasons I chose Dan's Paint and Body is because they guarantee their work for the life of the car as well as offer paint maintenance of the repairs every six months for 18 months.
    - Alejandra F.
  • A
    I couldn't be happier with all the nice folks at Dent Busters! Quick and efficient examination of the damage and a written estimate provided within just a few minutes. Set up an appointment for the repair and was told it would take about four hours to complete. Dropped the truck off at 10:00 A.M. and received a call at 2:00 P.M. the repairs were done! Price was very reasonable, repairs expertly done and completed in the timeframe given. Very friendly, helpful staff. I HIGHLY recommend Dent Busters!
    - John B.
  • A
    Dent Busters' work exceeded my expectations. Work included paintless dent repair (PDR) to the roof and trunk, and replacing and painting the hood. The new paint was flawless, and matched the adjacent fenders so well, I couldn't distinguish any color difference. All functions and systems on the car were checked after the work was completed, and no problems were found. Their work was completed 3 days early. Their staff certainly knows how to restore a car to a like new condition following a hail storm.
    - Wain C.
  • F
    Car in shop over a month....I was originally quoted 2 days, then one week, then one more week. Then one more....then in the third week I went for my car and it was a joke...NO new parts my old parts were just smoothed over painted and glossed over... I told them headlights were popping was very scratched. :/ they had to keep 2-3 more days....the son who owns the business next door "fixed" it. So much more i want to say....I hope this is enough to get the point this is not the right place if you want the job done right.
    - Amy G.
  • A
    It was honestly one of the most pleasant retail/business experiences I've ever had. This business had a good reputation and that is why I chose it off the internet to begin with. Now I know why. They really worked with me and my budget. When I said "I really can't afford to make this car perfect" they helped me to narrow down the repairs to the most necessary. It was almost half of what Precision Toyota (where I bought the Prius) was going to charge me. I forgot to mention that the reason that I needed both rear and front bumpers replaced was because Precision sold me a vehicle as "Certified" that had had both back and front bumpers replace with after market parts that would not hold the just flaked off at the least little bump.
    - Corrina G.
  • A
    It went very well. It took a week to do the repairs and paint them. The results are beautiful! Can't tell where the damage was! They are very honest and take pride in their work. I highly recommend them.
    - Anna M W.
  • A
    It only took a few minutes to get a written estimate (unlike the other places I got estimates from, where it took them 30 minutes just to put the info in their computer). Their cost estimate was lower than the other estimates I received, and their reviews were good, so I chose this place. The work was done on time with no hassles, and I am completely satisfied with the work. Should I need body work done in the future, I will just come here and not waste my time getting other estimates.
    - Thomas T.
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Auto Body Shops in Tucson

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