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Window Replacement reviews in Tampa

Real People ~ Real Reviews ~ Real Results

  • My main complaint is that they Provider name locked. ?t allow for a primary AND secondary Provider name locked. in their windows. If water goes through on the outside it shouldn?t go through both barriers. The caulking they used around the windows collects soot and dirt ? has a sticky texture to it. The caulk has overlapped the Provider name locked. of the windows and attracts dirt. I have to get on a ladder to clean it. I Provider name locked. ?t think the company is honest in the products that they sell ? what they put in is only a secondary Provider name locked. and seal between the outside of the flange and the trim piece.
    - Edward Z.
  • A year later, everything is holding up very well, receiving positive comments from neighbors. The team of 3 was considerate, responsive, thorough, and detailed over the many days of hard work. The company gets business based on referrals as much as possible. We chose them after Angie's List reviews and another neighborhood job being well done. The team has been together for years and worked in well orchestrated coordination given the many steps required to bring the house back to splendor.
    - Pelayo F F.
  • I initially considered doing the work myself as I had renovated our house, floors, and kitchen but wanted the job to be done right and meet the code requirements of the area. It should also be noted that there are some interesting shapes to the windows in our house, however, nothing that appeared to make the salesman who took initial measurements at all nervous. We also had postponed the initial install a few weeks from their recommended middle of May date because my wife would be off work over the summer and we had some athletic events that we were taking part in during the middle of May. So, I've outlined the schedule of the work below. Overall, the most disappointing part of this process was selecting Provider name locked. based on their reputation and then having this project go so poorly.
    3/27 - Initial sales consultation & measurement
    4/10 - Detailed follow-up measurement
    6/8 - Originally scheduled install date
    6/9 - Actual install date due to installer's schedule and getting a different installer
    6/10 - Install continued - realized multiple windows were measured incorrectly on both the initial measurement and the confirmation measurement. 
    6/11 - Install wrapped up with what could be completed with two windows not installed, two windows inoperable due to broken counterbalances. Later, we would come to find out that each window that had been installed with a Provider name locked. bar (used to connect multiple windows in one opening) were installed incorrectly with the Provider name locked. bar being cut too short. A lack of communication on the next steps occurred, resulting in an excessive delay prior to the next attempted installation of the remaining windows. We also came to find out later that this delay was due to Provider name locked. 's coordination with an outside company to manufacture the semi-circular window above our front door because Provider name locked. was "unable to manufacture a window of this shape". 
    8/7 - After a service appointment was scheduled without consulting us for the end of Provider name locked. , we finally made arrangements for the service appointment and "final" install to occur on this date. No one communicated that the window above the front door would not match with different thickness grids and be manufactured by a different company. The window in the back bedroom still didn't fit. Service techs resolved windows that wouldn't open and ordered all new screens due to the originals being pulled too tight and bending the frames. The new screens were delivered several weeks later and were better shapes than the original screens, although installing them myself was a bit of a guessing game. A fifth measurement occurred for the back bedroom window since the second window that was ordered still did not fit. 
    9/3 - Installers arrived at 9:45 and left at 2:45 after getting the back bedroom window installed because of a separate appointment and "family" event that the installer needed to make it to although we were told the job would likely be completed in one day. The installers were here to correct the incorrect installation of the three main windows in our house with the Provider name locked. bars that connect multiple windows having been cut too short by the first installation crews. Most everything in those three sets of windows had to be removed and reinstalled. 
    9/4 - Told to expect 8:30 arrival, installers arrived at 9:30 with no phone call. Installation of windows was completed except for the second version of the window above the front door that, once requested, was ordered with grids the same thickness as the Provider name locked. grids, although the point where the grids connected still didn't match. At this point we were ready for the inspection to be scheduled although the trim on one outside window was not completed because they didn't bring the correct materials. The tilt open latch on the back window was also missing. 
    9/15 - While walking up to the house I noticed that there were some significant gaps in the caulk around two windows. I emailed Provider name locked. with photos of the issues and thankfully they were able to have someone out the next day to caulk all the gaps in both the exterior and interior trim. 
    10/2 - we were told the inspection had been scheduled for this date after miscommunication and lack of communication from Provider name locked. but at 3:30 my wife called the Provider name locked. representatives who informed us that the inspection had been scheduled at the wrong house.
    10/5 - Inspection occurs and inspector notified us that the use of tempered glass on our front windows was unnecessary. 
    10/11 - Provider name locked. was out to finalize the screw hole covers and trim on the outside of the house. They also installed the missing tilt latch on the back window after we sent multiple pictures of the missing parts. The installer that arrived did not have enough screw hole covers and did not have the correct trim material to finish the work on the front window. We were told they would be out the next day to finish the work and drop off additional screw hole covers.
    10/13 - The installers came out and finished the missing trim and screw hole covers.
    After the installation was completed, we discussed the process that Provider name locked. had just put us through. It is actually fairly difficult to put into words how frustrating this whole situation was for us and we communicated that to Provider name locked. hoping for some remuneration for our troubles, for the mismatching non-Provider name locked. branded window, the ongoing miscommunications and two days that we had work scheduled where someone had to be home and they didn't arrive. Also, having trusted Provider name locked. to meet the code requirements with the order and then have them exceed the requirements either by error or having a salesperson that didn't know what was required is extremely disappointing and exactly the problem I was attempting to avoid by hiring a professional. Provider name locked. did refund us the cost of the window that they were not able to manufacture but were not willing to do anything else to compensate us for the wasted time, effort and worry. They did provide a $150 gift card for the two windows that were ordered with tempered glass where it was not required. Presumably, due to the number of visits and payments that had to be made to the assortment of installers, Provider name locked. was unable to provide any reimbursement. Unfortunately, we had nothing to do with the fact that the initial, follow-up and even future measurements had been made incorrectly by a variety of Provider name locked. employees/subcontractors. Additionally, the incorrect installation of the three windows that required Provider name locked. bars required additional materials and time on behalf of Provider name locked. but again, this was out of our control.
    In the end, we are glad the project is completed but utterly disappointed at the amount of time this project ended up taking to get to completion. If you choose to utilize Provider name locked. , make sure you ask specific questions about timelines, communication, code requirements for your specific area and whether or not the windows you are getting are being manufactured by Provider name locked. or a partner company. Halfway through the project, when we'd already had some significant issues, I was very disappointed at the lack of someone taking charge of this project at leading the effort to make sure the remainder of the project went smoothly without any issue. However, none of the Provider name locked. employees involved that was capable of taking charge did this and error after error continued to happen and there was no proactive communication from Provider name locked. . They could have turned this around and gotten a reasonable review out of this but didn't attempt to resolve this (as proven by the Provider name locked. staff scheduling the inspection at the wrong house and wasting another day of our time - how does this even happen?). 
    Never in my wildest dreams could I have imagined that this would take until the middle of October to have this project completed after having the initial sales consultation at the end of March.

    - Matt W.
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