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Septic Tank Cleaning reviews in Tampa

Real People ~ Real Reviews ~ Real Results

  • Pre 3/20/2015 (putting the story into context):
    I discovered a hole forming in my backyard over my septic tank in early March, 2015.  After excavating the top of the septic tank and the outlet line from the septic tank to the distribution box, I discovered that my tank had been damage at the point the outlet line leaves the septic tank and that my septic tank outlet tee had been removed.  These two issues allowed sand and the scum Provider name locked. of the septic tank content to flow into my distribution box and drain field (a.k.a., leach field).  The end result of these problems was that my drain field pipes were 100% clogged.
    I received quotes for a new drain field from 3 septic companies but did not feel comfortable with the company representatives.  I also called a fourth company, Provider name locked. . ("SWS"), after spending some time at their website.  I did not make an appointment, however, because I was told there was a six week waiting period because of the amount of business the company had.
    Because I could not find a company that I was comfortable with to do the job, I took on the project myself.  I printed out the Florida code, researched the materials, diagrammed the system, and assessed my septic tank damage.  This took some time.  After reaching a point were I felt my plan was close enough to order the materials and start the work, I decided to find a septic company that would be willing to provide me with two hours of consulting and I would pay them $200 per hour (a bargain if you consider all that could go wrong installing a septic system yourself).
    3/20/2015 through 5/4/2015:
    I recalled being very impressed with SWS's website (by the way, the website stated that Provider name locked. formerly worked at the Hillsborough County Department of Health inspecting septic systems for compliance with Florida code), so on 3/20/2015 I sent an email to SWS, offering to pay $200 per hour (2 hour minimum) to assess my property, plans and the materials I had selected.  SWS accepted my offer and Mr. Provider name locked. came by my property later that day.  After assessing the current state of my septic system, Mr. Provider name locked. informed me that my existing septic tank should be replaced but that it could be repaired enough to pass an inspection.  If I chose to take Mr. Provider name locked. 's advice and replace the septic tank, I would not be able to complete the project myself.  Mr. Provider name locked. then provided me with a ballpark quote for his company to complete the entire project, with the stipulation that I had to wait until April 29, 2015 before he could begin the project.
    At that point, my drain field was completely non-operational, which meant I was pumping out my septic tank every six days at $225 per pump.  That meant that I would have to pay approximate $1,300 in septic tank pumps just to do business with SWS.  I was very impressed with Mr. Provider name locked. and Provider name locked. comfort from knowing that he previously worked as a code enforcer.  So on 3/20/2015 I decided to contract with SWS to install a new septic tank and drain field and gave Mr. Provider name locked. a check for $1,000 check, as a deposit, to secure a spot on SWS's calendar.  On the same day Mr. Provider name locked. provided me with a option sheet that contained three different septic system configurations for my property and the associated price for each system.
    On 3/26/15, I signed a contract with SWS for a drip irrigation septic system for $15,200.  However, after doing additional research and discussing drip irrigation systems with the Department of Health, on 4/17/2015 I contacted SWS and asked if I could change my selection to the "all-in-one" 1,500 Provider name locked. septic tank with an infiltrator chamber leach field for $9,900.  SWS approved this change and it was memorialized with a new contract.
    On Monday, May 4, 2015, Provider name locked. and crew installed the new infiltrator septic tank on my property.
    The Problem:
    The septic tank was installed in the wrong location, which prevents me from completing two other projects.  The importance of the septic tank location was communicated multiple times:
    - 3/20/2015 - Mr. Provider name locked. and I stood on the agreed upon location of the new septic tank and I explained (in detail) how I planned on expanding the current footprint of my carport / laundry room south and that I planned on enclosing the carport and building a workshop inside the garage.  This required the septic tank to be installed running north / south.  Mr. Provider name locked. said that would not be a problem.
    - 3/26/2015 - At my request, Mr. Provider name locked. provided me with a sketch (on a copy of a professional survey of my property) the exact location of the septic tank.  Mr. Provider name locked. sketched it running north / south, as I requested, in the location I requested.  In other words, Mr. Provider name locked. the sketch exactly where I wanted the septic tank to be.
    - 3/27/2015 - In an email I sent to SWS, I included a sketch, prepared by me, showing how I wanted the sewage line to be installed from the location of the existing septic tank to the location of the new septic tank.  The sketch, which was also prepared on a copy of a professional survey of my land, showed the new septic tank installed in a north / south configuration in the exact location I wanted it in and we agreed to.  Further, the email reiterated the importance of location due to my planned project to expand the carport to accommodate a workshop.
    - 5/4/2015 - I sent an email to SWS before construction started to ask several questions related to the installation and as an additional reminder about the septic tank location and the need for the adjacent land for my other project.
    On 5/4/2015 I received an email from Mr. Provider name locked. stating that the septic tank had to be installed on the south border of my property (running east / west instead of north / south) because it would not fit in the location we previously discussed.
    The location that SWS installed the tank in, which is where it sits today, prevents me from proceeding with both my short term and long term projects.
    The Facts:
    (1) Mr. Provider name locked. and I discussed, putting in writing and each Provider name locked. a sketch (on a professional survey of my property) the required location of the new septic tank.  There were at least 4 instances of communication.
    (2) The information Mr. Provider name locked. submitted with the application for permit with the Hillsborough County Department of Health included an additional sketch, signed by Provider name locked. and dated 4/24/2015 showing the new septic tank installed in an east / west configuration (i.e., the way Mr. Provider name locked. actually installed the new septic tank).  So on 4/24/2015 Mr. Provider name locked. knew he would not be installing the new septic tank in the location we agreed to.
    (3) Mr. Provider name locked. stated that the reason he could not install the new septic system in the north / south configuration along the hedge line is because there was not enough linear footage between my driveway and my southern property line.  Mr. Provider name locked. stated that Florida code required a 5' setback from my driveway (on the north border on the desired installation location) and 5' setback from my property line (on the southern border of the desired installation location).
    (4) Before initially calling Mr. Provider name locked. , I obtained a hard copy of Chapter 64E-6, of the Florida Administrative Code (related to septic systems).  When Mr. Provider name locked. referenced a 5' setback from my driveway I did not recall having read of such a requirement.  So on 5/4/2015 I called the Hillsborough County Department of Health and they confirmed that Mr. Provider name locked. 's statement about the requirement of a 5' setback from the driveway was not accurate.  No such requirement exist.
    (5) Based on the facts above in items "3" and "4", there never was a problem with the desired location of the new septic tank and this whole matter could have been avoided.
    (6) I will be required to move the current location of my septic tank (the location SWS installed it) in order to proceed with my planned projects.  The cost will be around $5,000.
    (7) The cost of the new septic tank SWS installed (i.e., 1,500 Provider name locked. Infiltrator) is $1,400.
    (8) I paid SWS $5,250 directly and paid $225 for a septic tank pump on SWS's behalf.  Total paid to SWS $5,475.
    Mr. Provider name locked. tried to negotiated a solution on 5/4/2015, but the solution interfered with my other projects and was not what I contracted for.  The septic system could have been installed exactly as agreed had Mr. Provider name locked. known that there was not a requirement for a 5' setback from my driveway.
    - JAMES A.
  • Wow! is what I have to say about this company. They were referred by my plumber and he was so right. They did the work exactly like I had asked, I couldn't be at the house when they came but they followed exactly like we had discussed. The original septic tank had been placed right in the middle of my back yard and I was losing all my yard to it. I discussed with Provider name locked. to move it to one end of the lot and there was no problem to do that, I now have almost half the back of the house as yard instead of a septic tank. They also left the site so clean!  The general contractor (Provider name locked. Residential Contractor who was no longer involve with the project) had left my house filthy dirty for 9 months. Here comes Provider name locked. , and the back of my house is left  just as clean as it was before they came. I will not call anyone but Provider name locked. for any future septic needs. They definitely provide me with outstanding service! I moved into the house in September and have not had any issues, extremely happy with their work!


    - D L.
  • It was a difficult situation since i had drain pipes over the lid and it was deep. Though it took five visits, i was impressed that the company stayed with the job and got it done.  Provider name locked. worked really hard and did almost all the digging himself, and they followed up as they said they would. I would definitely use them again.  They are professional and courteous.
    - Carolyn E.
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Septic Tank Services in Tampa

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