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Propane Dealer reviews in Tampa

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  • The service was provided during a major remodeling project and we were not living in the house. We met with their representative and discussed several options for a location to install a large propane tank which needed to be buried in the ground. We were asked to provide a detailed drawing of where the appliances were located, which included the location of the propane tank. I was contacted and advised that the installation was complete and on my arrival you can imagine my surprise to find that the tank had been installed in a completely random location, not previously discussed. I am not even sure it is entirely on my property. Lucky for me I have a great relationship with my neighbors. I was told that there was nothing we could do now that it was installed. They have delivered propane to us for several years, usually every few months, and only once did they show up 1 month after a delivery and charged me a trip fee for just showing up, because according to them we did not need anything. Recently I needed information on the exact location of the gas lines THEY installed and they told me they had no idea where the gas lines are. They advised me that the homeowner is responsible for knowing where the gas lines were. The lady was very nice and said she would check our file and see if possibly there was a drawing on file. Ironically, she sent me MY original drawing showing me where the tank was SUPPOSED to have been installed. Oh we'll. I might use them again but I would NEVER leave them alone during the install so I would know it was being done according to my wishes.
    - Deborah L.
  • It started off with them being very professional and competitive. The original rep who bid the job proceeded to do a horrible job by digging up the wrong areas, breaking water lines and refusing to bury the gas line deep enough to pass code until a county inspector came by and said that it would not pass inspection. As soon as the management learned of the fiasco that was taking place, they took action and sent out another crew who corrected the issue. They then deducted the cost of repairing my sprinkler system without any hesitation whatsoever. This is the reason I said that I would continue to use Suburban Gas and also the reason that I have already referred some of my clients to them.
    - Ronald C.
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Propane Dealers in Tampa

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