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Home Health Care reviews in Tampa

Real People ~ Real Reviews ~ Real Results

  • I have diabetes, and my feet have swollen so much that I haven't been able to find shoes that would fit anywhere.   I bought a pair of boots along with orthopedic insoles that were made to fit my foot.  I wore them home and kept them on to test them out.  They let me know that I could bring them back if I wasn't totally satisfied. After trying them out again, and realized that I wasn't happy with them.  I waited for awhile to take them back, but eventually called them back to see what my options were.  The manager, Provider name locked. , told me to come in with the boots, packaging, and receipt.  Provider name locked. , was trained and was able to help me find the right pair of boots.  I tried on lots of options. I never felt rushed, and the whole process was very relaxed, and I was very comfortable.  He sold me a pair of shoes that were the same price as the boots I had bought initially.  They let me do an even trade.  They have just been great.  They are so comfortable, and have great traction.  Everyone at the store was so polite, and I received great service from Provider name locked. .  I really felt that I got my money's worth.
    - John and Juliet I.
  • I was very pleased with them. They provided a number of options for my transportation. I called one of them and he worked out for a while. He was coming to my house for a few hours and then working as a overnight caregiver. I think that might have a little too much work for him.
    - BJ M.
  • In Provider name locked. 2014, we received a nebulizer from our doctor's office (retail cost $39.95).  We were told this would be covered by our insurance.  We received an invoice from Provider name locked. dated November 13, 2014 with an initial fee of $23.93 plus a monthly rental fee of $14.71.  The total invoice is $82.77 which is more than double the cost of the device.  I called Provider name locked. , who provides the devices to our doctors office and then bills our insurance company.  I spoke with a billing representative, Provider name locked. , who was very unprofessional and unhelpful.  He insisted that our insurance only covers this item as "rent to own" and stated that they have the right to charge us up to $226 for the "rental" of this device.  The rates they are charging both my insurance company and me are completely unreasonable, as this device retails online for $39.95.  I explained that we had never agreed to a rental and if we had been billed promptly in Provider name locked. , we could have immediately rectified this error and returned the equipment, as we had no intention of renting it.  He blamed it on our insurance company and refused to consider refunding the charges.  I believe it is fair to charge the actual price of the equipment and I would have gladly paid that price, but I consider this business practice of renting the equipment without fully disclosing this information to the customer, is very unethical.  
    We are currently being charged for four months of rental fees for a device we did not agree to rent.  The invoice was sent four months after the fact.  It took three calls before my call was returned, two days later.  The representative was rude and unprofessional.
    - Henri B.
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Home Health Care Providers in Tampa

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