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Flooring reviews in Tampa

Real People ~ Real Reviews ~ Real Results

  • I would live to write a great review where I talk about the amazing services provided by Provider name locked. ; however, this is far from that. Unfortunately, we didn't utilize their services due to the three different quotes provided by the same individual for the same service. As we got closer to installation, they raised the price for plantation shutters by $500.00... For two windows! When asked to explain the price increase, they were unable to do so.






    - Daniel P.
  • The owner, Provider name locked. was punctual and cordial for the free in-home estimate.They had a sale going on for the wood-look laminate that my husband and I really liked. Of the 3 estimates, 2 companies carried the same laminate brand and his was the lower of the bids and had color choice that the other company did not have.Provider name locked. was very accommodating with the delay in the start date while we had to resolve other remodeling issues before the new flooring went in.
    On the day of installation the crew arrived early and went about the removal of the old flooring and checked with us at every stage.They removed old flooring,installed underlayment and  started laying part of the new flooring on day on. They worked around the heavy pieces of furniture that couldn’t be removed from the living room and made sure to adequately protect it.
    The work was completed on time. 
    *****
    However,  the problem with this company is the back office.  We had to keep going back and forth with the back office to get the estimate to include the right product and then to include the discounts/sale price as discussed and agreed by the owner.They kept getting the pricing wrong so we had to keep checking line item by line item for each point and had to get it corrected, after the final payment was made ,we were told that we owed them more money, and to correct that  we had to send them a copy of the contract which was signed by the owner including all the discounts that were applied. The office manager argued relentlessly without even checking the contract or with the owner, they did not even have the courtesy to call back and acknowledge their mistake.They just dropped the matter without any sort of acknowledgement from their part.
    ** Update after work completed.
    After the installation they left painters tape on the transition moldings that were glued and instructed us to remove it after 24 hours. The top Provider name locked. of the molding peeled off in blisters and a piece of the molding around the fireplace hearth was not glued down properly and a tiny bit broke off.We kept calling Provider name locked. with no response. finally emailed him and he responded and after another email reminder sent his crew member Provider name locked. ,who took pictures glued back one oft the moldings and promised follow up within the week regarding the peeling moldings.It has been more than 4 months at the time of this review and we haven't heard back. I highly doubt that they will honor their 30 year product warranty claim.Initially I was planning on rating them an "A" solely based on the work of the crew that did the job,but after the hassle with the billing/payments and the lack of customer service post installation I'm rating them an "D".
    - Meghna G.
  • After waiting for years and finally
    reaching a budget to have our floors re-done, we acquired 3
    estimates, one of which was with Provider name locked. . The estimator,
    Provider name locked. arrived within a day of us requesting a quote for laminate
    flooring. He was prompt, courteous and knowledgeable and provided us
    with multiple samples. We had a list of questions and he answered
    them all satisfactorily. The pricing was very competitive and we
    decided to go with Provider name locked. for the laminate we liked and the
    installation.
    The installers, Provider name locked. and Provider name locked. began
    the installation of 3 bedrooms and a front room (750 square ft.)
    about a week later. They were very skilled and efficient and
    finished the 3 bedrooms in one day and the front room in about 3
    hours the next day. Also, I work from my home and the installation
    was virtually noise-free...my work was interruption-free!
    We have been waiting for 5 years to
    replace 20 year old carpet. We did our due diligence and research
    and are extremely happy we chose Provider name locked. ! The floors look
    great! We'll be happy to refer them to all our friends and family!
    - David H.
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