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Cell Phone Service reviews in Tampa

Real People ~ Real Reviews ~ Real Results

  • They scheduled the call but there was a delay in the install date.  The people who came to do the install were great.  they got everything working and did it very quickly.  They left their card so if we had any trouble, they said we could call them directly.
    - JANIE W.
  • As soon as I entered the business, a friendly gentleman asked why I was visiting the Provider name locked. store today and I told him I thought my cell phone contract might be up and that I wanted some info on purchasing a new phone.  He advised that a sales associate would be with me soon and that I could browse the phones while I waited.  In less than a minute, sales associate Provider name locked. approached me, asking how he could be of assistance.  I told him I was interested in possibly upgrading my smart phone and he answered all of my questions in terms that I could understand and also looked up my current phone plan, to see if there was anything better available.  Provider name locked. was very knowledegable about his product and seemed happy to answer all of my questions.  While I did not choose to upgrade my cell phone during this visit, I will return to that Provider name locked. store and hopefully be able to deal with Provider name locked. again.
    - Mary F.
  • On June 27th, I purchased a Provider name locked. card from Provider name locked. on their website and paid for a new Provider name locked. and $50 for one month service plan. After purchasing the Provider name locked. , I I called customer service to confirm the process for porting my current T-Mobile phone number. They said I would have to take my Provider name locked. card once it was delivered to a branch location to complete that process. Not knowing that, I asked if they could cancel my order so that I could simply buy a new Provider name locked. card directly at the branch location. I was told they could not cancel orders through their system, but I could simply send the Provider name locked. card back with the return label provided if I wanted a refund. Since the order was already placed, I waited for the package to be delivered and I called the branch location at 7073 W Waters Ave, Tampa FL 33634 to confirm next steps. I was told by the employee who answered the phone to come into the branch with my new Provider name locked. and they could port my T-Mobile number at no additional charge.

    I arrived at the branch location at 7073 W Waters Ave, Tampa FL 33634 on Provider name locked. 3rd with the Provider name locked. card sealed in an envelope. I had NOT opened it and had not activated it. The employee went ahead and opened the package removed the Provider name locked. card and put it in my phone and activated the phone. Upon activating the phone he then told me he would be unable to port over my T-Mobile number because I didn't buy the Provider name locked. card at the store. After complaining that this conflicted with what customer service told me on the phone, she escalated the issue to a branch representative who was on location.

    The branch representative proceeded to tell me that the branch was independently owned and their process was different from the corporate office. She also informed me that because I ordered the Provider name locked. card online, they would be incapable of porting the new number, so I would be forced to either buy a new Provider name locked. card for $10 and start the process over or pay an additional $40 for one month of service and they could then credit me the $50 I had already paid previously online. In other words, I would have to pay 2 months of service in advance. This contradicted with what the customer service rep told me on the phone a few days earlier, so I asked if they could please refund me the $50 I had already paid and cancel my service.

    The branch representative proceeded to tell me that they did not refund Provider name locked. and monthly plan costs. That technically the pre-paid service started when I placed the order and was not refundable. Again customer service on the phone on June 27th stated I could return the Provider name locked. and get a refund if the package was not opened. And again, I did not open the package or activate the service, the gentleman at this branch location did it for me. I allowed him under the assumption he could port my T-Mobile phone over to my new service plan.

    The branch representative even called the regional manager who also confirmed a) they cannot port over a number from a Provider name locked. card purchased on-line (directly conflicts with what customer service told me on June 27th).. b) they cannot cancel and refund my service (directly conflicting with what customer service told me on June 27th)... c) the only resolution was for me to pay an additional month of service in advance.

    After almost an hour at the store trying to resolve the problem, the final conclusion was that I had to pay an additional $40 or I would Provider name locked. the $50I already paid. I left the store immediately.

    Please note I did not open the package that was originally delivered. I did not put the Provider name locked. card in my phone, Idid not activate the service and I did not configure my phone. All of this was done by the representative at the location. I have not used one minute of the service and after leaving the store took the Provider name locked. card out of my phone and put it back in the package it came with and restored my T-Mobile Provider name locked. card and service.

    I have filed a complaint with the Hillsborough Consumer Protection agency against the branch, and a complaint with the Better Business Bureau against the corporate office.
    - Carlos F.
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Cell Phone Companies in Tampa

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