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Cable Tv reviews in Tampa

Real People ~ Real Reviews ~ Real Results

  • The technician called to notify me he was running late, when he arrived I explained what the difficulty had been. He listened attentively, then did a thorough examination to determine the source of the trouble. The remote control was found to be the culprit.  I was given more than one option for a replacement, the tech introduced me to one that was more user friendly. He also suggested further tips and suggestions that were appreciated.
    In my opinion that Provider name locked. provides very good customer service, nothing is perfect when it comes to technology but they certainly aim to please and never charge a fee to correct problems.
    Most current date of service was in May, not exactly positive of day.
    - Linda G.
  • We had a major lighting strike in our neighborhood which damaged the outside Brighthouse cable box.  The subsequent power surge to the coaxial cable fried our Brighthouse dvr and the surge passed through the HDMI from the Brighthouse dvr and ruined our television and Blu-Provider name locked. player (est cost $1500.00).  We are longtime Brighthouse customers with many opportunities to switch providers but haven't, because we were always pleased with their outstanding customer service and response to any technical problems. Given the response to the resent incident and complete utter disregard for our situation, I wish we had switched to Verizon long ago. I spoke with several neighbors that were also effected by the major lightning strike and only the ones with problems were those who had Brighthouse. Similarly, they too had  had issues with their dvr and connected equipment. 
    BUYER BEWARE:  Brighthouse's website states that it does not encourage use of surge protection other than for a/c because Brighthouse  provides a ground block.  This is the minimum required by the FCC (so we learned).  What we also learned is that this copper wire ground block will do no good if lighting strikes near by, and Brighthouse knows this but does nothing to anticipate a problem.  In short, what happens in your house, stays in your house and Brighthouse (even if connected) is not responsible!  We had a Brighthouse rep visit our house and offer to complete the paperwork to present to our home insurance.  This doesn't seem right.  Their system failed and as a result, our property was damaged.  Shouldn't the Brighthouse insurance pay for damage done to our property?  In my business, if my product fails, I have insurance coverage to protect my customers.  It appears Brighthouse does not.
    To put an exclamation point on the Brighthouse customer service experience, my daughter overheard Brighthouse rep. Provider name locked. Blue make the comment to the other Brighthouse rep. (visiting our neighbor who was having similar issues) that,  "this is their problem, and not ours."  Nice way to treat a longtime customer, or any customer for that matter.   So much for customer service.


    - Theresa C.
  • We have been using them for about 35 years.  They are good.  They show up when they say they will and they don't charge for service calls.  A lot of the time they can even walk me through issues over the phone without sending anyone out.  They aren't perfect but I am satisfied and I will continue my services with them.
    - Diane H.
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Cable Companies in Tampa

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