Recent Review: When I called to set up the appointment I was walked through the process and was given an accurate and cost-saving estimate. This was Monday and I said I was having company on Friday They were able to come the next morning! The arrival time was set for 9am-noon, and I received a call around 9:10 that the two-man team was on their way from a neighboring town. The guys were very nice and professional. We walked thru the house and they took note of everything and asked questions about moving certain items. I'd removed all knick knacks from surfaces and put away floor items (baskets, floor lamps, small tables, humidifier, etc) before they arrived and they we happy about that. One man prepared the area to be cleaned while the second man followed behind with the extractor. They asked permission before hooking up to the outdoor faucet, and wore shoe protection while they worked. They suggested I wear a rubber soled shoe to walk on the damp carpet and warned me to be careful stepping off the carpet onto tile. Carpets look and smell fantastic! Great job!