Recent Review: We had GR General Contracting install a gas fireplace in our basement. They were very knowledgeable on the product and offered a couple of options I never had thought of. After choosing the proper unit, they had built a base, installed the fireplace and built a surround around the fireplace that looks like a piece of furniture. I can't wait until colder weather to enjoy it. On top of the look of the unit, this will now help heat our home due to the unit that was suggested. This is our second job with GRGC and will continue to use them. After seeing our finished product, our neighbors are now having one installed by them as well.
Recent Review: The service representative Erich B. called to inform me he was approximately 20 minutes away and was on time. He was thorough in his inspection explained clearly what was needed and set up a second appointment. He covered the area to protect floors, had a second man to help complete the work in an efficient manner. Installed new gas logs, new burner system with a pilot remote and resealed smoke chamber. I would highly recommend this company and I felt the cost was appropriate.
Recent Review: A young woman named Christina answered the phone when I called this morning before 9AM - on a Monday. She was so pleasant and friendly. I explained that I am back in town after 20 years away and that my folks said their gas fireplace - about 10 years since converted to gas from wood - doesn't work. Christina explained that Badgerland doesn't service our type of fireplace, but that she had a number of a guy was excellent. But first...she walked me through the steps of turning the thing on myself. She really knew what she was talking about. Everything looked exactly as she described it. It was about a 7 minute call and she was in good humor and so kind throughout. No matter how you slice it I wasn't going to spend any money with her company, and yet she was so helpful and patient. THIS is service. I can only imagine they are wonderfully responsive in the event you actually hire them. One thing I know for sure, they really know how to hire and train for excellent customer service. This made my whole day! Thank you, Christina!
Recent Review: Excellent job. We love the remote and don't know how we lived without it before as our pilot kept going out. Never had the fireplace cleaned before and will have them come in annually for maintenance. $390 for gas fireplace remote installation $75 for labor $219 for initial fireplace cleaning 10% senior discount
Recent Review: Had a free standing fireplace in my kitchen that was not operating correctly and was afraid of carbon monoxide. Called Grenz Service after trying another company that never returned my phone calls. Jim (President) returned my call that night and arranged to do a service call the day after Christmas @ approx. 8:00am. Jim and his father arrived right on time, covered their shoes and brought in a tarp to protect the floor. Went right to work on kitchen stove, determined problem, clean stove, tested for carbon monoxide, done. Moved on to second and third stoves, took them apart, check them over, cleaned and put back together and tested, done. They were completely done 1 hour and 15 minutes after they arrived. Prepared a very reasonable invoice, explained the invoice, took a credit card and were on their way. This was the first time I have use Grenz but it certainly won't be the last. They were friendly, efficient, professional and gave great value for the services they performed. I would at this point reccomend them highly
Recent Review: THEY PROVIDED EXPERT ADVICE ON THE BEST MODEL FIREPLACE FOR OUR SPECIFIED NEEDS. WHEN A QUESTION AROSE DURING INSTALLATION, THEY WERE QUICK TO SCHEDULE AN INDEPENDENT ASSESSMENT TO DETERMINE IF THEIR WORK WAS UP TO STANDARD. THEY BENT OVER BACKWARDS TO WORK WITH THE PLUMBER TO ENSURE THE GAS WAS CONNECTED CORRECTLY.
Excellent job. We love the remote and don't know how we lived without it before as our pilot kept going out. Never had the fireplace cleaned before and will have them come in annually for maintenance. $390 for gas fireplace remote installation $75 for labor $219 for initial fireplace cleaning 10% senior discount
- Nancy W....
ABurlington Fireplace & Heating
INSTALLED GAS FIREPLACE IN OCTOBER. IN NOVEMBER, IT WAS BROKE. CALLED AND HAD TECHNICIAN OUT WITHIN 2 DAYS TO REPLACE UNIT AT NO CHARGE.
- Jill S....
BD & J Restoration Services Unlimited
Bit of a delay in getting arrangements made, but showed up promptly for appointment and did a nice job cleaning the fireplace.
- Jeff Z....
Chimney Concepts does not respect their customers' time, does not keep their commitments and has little sense of urgency. I took a half day off of work to have a $6200 gas fireplace installed - I received a call from the installer minutes before he was to arrive to find out that he "couldn't make it" and that I'd need to call the office to schedule an alternative time. After chasing this down a bit, they did come the following Saturday, but couldn't finish the job because some electrical work remained. The electricians were supposed to arrive on December 21st between 1130 a.m. and Noon. As of 12:20 p.m., there was no sign of them and no call from Chimney Concepts. After calling them, at first I was told the electricians were "running late" and that they couldn't tell me when they'd come. After expressing my displeasure - I've given them over $6K and the job still isn't done - they managed to get an estimated time of arrival - 2 hours after they were supposed to arrive. For what it's worth, I'm still waiting for the Electrician. The people at this company are pleasant and nice, but the owners, who have yet to reach out to me, don't seem to place customer service at the top of their priority list.
- Douglas H....
Custom fit surround to match arched fireplace opening. Installers where careful, put down canvas to protect flooring. Removed old gas log, refitted gas and install new vents for unit. Arrived when they said they would, calling while on route. Actually installed prior to original date of installation.
- Steve S....
AAMERICAN FIREPLACE DISTRIBUTORS INC
We looked at several different companies for this job, and they had the best price. They came and installed the fireplace. They came when they said they would, and it looks great. When everything else in our home was done for the remodel, they came back out to make sure everything was set up well and that it was working properly. Other companies wanted to charge us for a service call for this service to come back. But with American Fireplace, it is their policy. I really appreciated that and am pleased with the fireplace. I would definitely use them again in the future and would recommend them to others.
- Chuck M....
BD & J Restoration Services Unlimited
I am revising my initial review. While we had many issues initially connecting, once the appointment was confirmed they were on time and professional. The technician did a great job and made sure everything was cleaned up before leaving. I would use this provider again.
- Julianna O....
FBADGERLAND FIREPLACE INC
On March 9, 2013, after researching fireplace stores and needing to replace our existing gas fireplace with a new, energy efficient gas fireplace, we decided to stay with the current brand we had Heat and Glo and Badgerland Fireplace had an excellent rating on Angie's list and other sites so we headed to the store to discuss a replacement. Upon arrival at the store, there was one sales rep in the store which was a bit busy. We discussed at length that we needed a new gas fireplace and were shown inserts. The sales rep somehow came to the conclusion that we had a wood burning fireplace and wanted to convert it to a gas fireplace. We had never stated we needed a conversion fireplace but without knowing much about gas fireplaces, we asked about how we could change the look of our old gas fireplace and were directed to gas inserts. It was only after we made an appointment for this sales rep to come to our home to look at our existing fireplace and our continuing questions that the sales rep realized that we were requesting a completely new gas fireplace, not something to replace a wood burning one. He never offered a business card, only brochures for gas inserts, which was confusing but we felt that an installer would be coming to our home and would have a better handle on what was needed and would work for us. On March 11,2013, much to our surprise, the same sales rep came to our home, late but did call to apologize for his delay. The rest of the story is as written above. To date we have not heard back and will not be using this company for our needs. The only thing accomplished is that I have a 12x12 hole in my living room wall.
- Karen T....
AAmerican Heritage Fireplace and Chimney
Installed a direct vent gas fireplace. Workers were thorough and clean and work was done in a timely manner. There was later a problem with the vent and American Heritage came back to fix the problem for no charge, even though it was well after the original installation job. I would definitely use them again and was very happy with their service.
- John D....
AClean Sweep Chimney Service
THEY TOOK ON A PROJECT THAT REQUIRED THAT THEY LEARN A LOT OF NEW THINGS, AND ROSE TO THE OCCASION. I WAS VERY IMPRESSED !