We had a leak in our basement that ended up being from our water softener, not from the outside, so we did not have Badger Basement perform services for us. However, they sent us a complimentary packet of information about water in the basement, and they were very nice to talk to on the phone. Ron called to confirm the appt. the night before, and arrived on time. He quickly assessed the problem, and even though we did not end up needing their services, he gave me a lot of great advice, and even followed up with a phone call to talk about a few things he thought of on his drive home. I did show him a spot in the basement where did have a minor leak from the outside and he quickly gave me a rough estimate. It was a very small leak and it only happened once during an extremely heavy rain, so we will not be addressing it at this time. But I know I will be calling them if it ever needs to be addressed. Very nice, very professional. We will absolutely work with them in the future, if needed.