I made an appointment and was scheduled for 2 weeks later, at 6pm (I made a written note). On the day, my wife and I spent a fair amount of time preparing - moving stuff out of the tiny bathroom to make room for work, clearing the stuff from inside the old vanity, moving the new vanity and faucet near the bathroom. 45 minutes after the appointed time I called and was told the appointment was for 7pm. I wanted this done, so I said OK, even though I'd made a note for 6pm. At 8:45pm we gave up waiting. No call from JB. This was extremely disappointing, especially since we chose JB over others who also had a 2-week wait time. Now we had to go through the process again of finding someone to do this job. I realize JB works a day shift and can only come at night. Not a big problem for us, but there was no explanation forthcoming why he didn't show up.