La Pointe Basement Leak Repair

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Reviews
On Call Plumbers in Kenosha
Business Description: Expert Plumbers Kenosha, WI Can Count On
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296
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Everdry Waterproofing Wisconsin
Award 2018Super Service Award
Recent Review: Excellent experience from the estimating process thru installation. The estimation process was a combination of evaluating the leaking and moisture issues in my basement and a short course on on the science of hydrology, basement construction, history of waterproofing industry, basement water proofing failure modes and solution options, and financial trade offs. During the installation process, the crew foreman understood my need to be included in the process and technical details. This allowed me to confirm the current failure modes that were predicted and verify the process that was sold to me. The installation team exceeded my expectations for quality of work, respect for my home during this major home improvement, and clean up. Each leader I worked with during the process exuded great energy, expertise, pride and joy in their work. You can't fake joy and that is what help Everdry to gain my trust.
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138
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Badger Basement Systems
Recent Review: I love that I had zero water in the house last year.  Looking forward to the same for years to come.  It took a month to get a date for installation and for financing but it was worth the wait.  Total installation days was 2.  Whole basement was very dirty and dusty after, but that it what happens when you have to drill out old concrete and tile. Installers were very helpful and hard working.  Now I just need to save up enough money to finish off the basement!
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Tri State Basement Repair
Recent Review: Guys did a great job. They were on time, they were clean, and they did exactly what they said they would do. I would dfinitley use them again.
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HBR
Award 2018Super Service Award
Recent Review: John and his team were professional and friendly. They were at the site on agreed dates and times and worked efficiently. John was good about fully explaining our options and costs. When the work was completed they did a good job with clean up and getting rid of all old materials resulting from work. Basement looks great and no water since the work was completed!
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Toptec Heating, Cooling, Plumbing & Electrical, Inc.
Business Description: We are a full service mechanical contractor providing complete system solutions for commercial, industrial, and residential applications. We look "beyond the box" to the whole HVAC/R system to provide the latest energy-saving solutions. We offer 24-hour emergency service after business hours a live operator will answer your call and dispatch one of our technicians to you. Our goal is simple-your satisfaction. We take pride in our business and you will notice the difference, from the moment we answer the phone to the time our technician leaves your home. We are listed with the Better Business Bureau and Angie's List and are also top recognized contractors with Rheem. Additional phone - (847) 275-5149. Additional DBAs - Top Tec Heating & Cooling, Toptec Heating & Cooling Inc. Cost is determined by the job.
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Whipple Plumbing
Recent Review: Had a leak under the faucet in full bath, Mr. Whipple changed out the cold water valve that was leaking and checked the hot water valve and replaced that as well since it was getting worn and probably would have started leaking in the near future.  This way it eliminated 2 service calls.  Master bath shower drain had been leaking for quite sometime w/o us knowing until noticed ceiling in basement family room had a stain and the drywall was starting to crumble.  We opened up the ceiling to find the leak so when plumber came over to fix it they had easy access to it.  The drain was loose & the water was going down the drain as well as around it which caused the leaking into the ceiling.  Mr. Whipple cleaned off the drain, retightened, re-putty & caulked it to eliminate future leaks. Mr. Whipple was pleasant on the phone when I called & spoke with him. He was here when he said he was going to be.  He explained what he did on both plumbing problems and very nice to talk with.  I was very pleased with the price of his services, felt he was very reasonable and very pleased with the whole experience with Mr. Whipple.
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NorthStar Restoration Services
Award 2018Super Service Award
Business Description: The reliable professionals at NorthStar Restoration Services will take care of your damage repair needs. With more than 100 years of combined experience behind us, we’re not afraid to handle large or complex projects. Our mission will be to make your home a safe and livable place again. Our friendly team will strive to decrease the stress of having your property restored. We’re organized and thorough, so we’re able to supply prompt project completion on budget. In addition, our company offers a Priority Response Emergency Plan (PREP) program. As a premier provider of damage repair services, NorthStar Restoration Services is committed to customer satisfaction. We’re proud to be based in Wausau, WI. If you’d like to learn more about the work we do, contact us today.
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Steve's Plumbing Inc
Business Description: Financing available.Additional dba - Steve's Plumbing. We answer our phones 24/7/365 with our in house call takers, we don't charge over time nights and weekends, there is a service charge for coming out. We will give you options and pricing so you can make a decision that is good for you. we take cash, check, credit cards and offer financing. all employees our trained in the area of Plumbing service or Heating service.
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D and S Construction
Recent Review: The bathroom renovation went extremely well.  The new shower needed a bit of extra work that wasn't on the estimate but Doug got it done without any problems and didn't charge extra for it. There were a few basement leaks that Doug applied some remedies to but they continued albeit in an abated fashion.  I don't think this is Doug's fault because he said we would have to do what was most obvious and then maybe do something else later.  We weren't willing to pay for all the extreme measures that would handle everything. In other words, he took the first steps and brought about some improvements except for when there is a BIG rain, pretty much like he said would happen.  He didn't guarantee this part of the job and rightly so. In all, he was honest and he does good work.  He also is very knowledgeable.

Reviews for La Pointe Basement Leak Repair

BEverdry Waterproofing Wisconsin
The work was done on a cold winter day. Sufficient workers were provided, care was taken to minimize dust from sawing and jack hammering, the work was completed in one day and there was a coordinated effort. When spring arrived and the rains came there was one particular trouble spot which required return visits to ultimately seal, but their persistence was greatly appreciated until the problem was solved. When the problem was reported to them they responded quickly and professionally. In all, they were great to work with.
- David H....
ATri State Basement Repair
Guys did a great job. They were on time, they were clean, and they did exactly what they said they would do. I would dfinitley use them again.
- Joseph M....
ABadger Basement Systems
I love that I had zero water in the house last year.  Looking forward to the same for years to come.  It took a month to get a date for installation and for financing but it was worth the wait.  Total installation days was 2.  Whole basement was very dirty and dusty after, but that it what happens when you have to drill out old concrete and tile. Installers were very helpful and hard working.  Now I just need to save up enough money to finish off the basement!
- Kristina L....
AWhipple Plumbing
Had a leak under the faucet in full bath, Mr. Whipple changed out the cold water valve that was leaking and checked the hot water valve and replaced that as well since it was getting worn and probably would have started leaking in the near future.  This way it eliminated 2 service calls.  Master bath shower drain had been leaking for quite sometime w/o us knowing until noticed ceiling in basement family room had a stain and the drywall was starting to crumble.  We opened up the ceiling to find the leak so when plumber came over to fix it they had easy access to it.  The drain was loose & the water was going down the drain as well as around it which caused the leaking into the ceiling.  Mr. Whipple cleaned off the drain, retightened, re-putty & caulked it to eliminate future leaks. Mr. Whipple was pleasant on the phone when I called & spoke with him. He was here when he said he was going to be.  He explained what he did on both plumbing problems and very nice to talk with.  I was very pleased with the price of his services, felt he was very reasonable and very pleased with the whole experience with Mr. Whipple.
- Dee G....
AEverdry Waterproofing Wisconsin
We had extreme issues with water coming up through the concrete floors every time we had more then 2 inches of rain. We knew that are house had been built in an area that the bedrock was very close to the surface. Everdry Water Proofing came in and identified the best course of action to correct our issues. They also had discovered that one of our outside walls was tilting in an 1 inch and a eighth. This was an issue that we were unaware of but diffidently need to be corrected. This basement was also my woodworking shop so I was very interested in getting this work done as fast as possible. After the engineer came and explained all of options it was with no doubt that we hired them to do the work. They showed up when scheduled. They also took great care in covering all my equipment that I had moved to the center of the basement to get out of their way. Do to the location of the bedrock it took longer the anticipated to sink the sump pump pit but they spent the time and did it they way they described for the price that I was quoted. All the work was done in a through and complete manner. I was truly amazed when they were done how clean everything was. They completed everything and it was hard to tell they were there. It has been seven years now and we haven't had one drop of water in our basement! What a piece of mind this has given us. The lifetime warranty is also well worth the money. It protect the investment that you have made. Thanks Everdry!
- Mike T....
DNorthStar Restoration Services
These guys started off great, despite some early problems with calls not being returned and missed connections. The crew was very professional but the bosses were another story. Once the job was finished I had to call them back several times, the biggest problems being that they forgot to cut a hole for the heating vent in the floor and the toilet was installed off balance.  Once the final bill came,the issues escalated. They tried to charge us for materials that we had already paid for, they conveniently lost their copy of our original contract, and when I spoke to one of the owners about the discrepancy he accused me of lying to get money off the bill, even though we had a receipt for the materials and they did not.   In the end they finally agreed to pay  for the disputed services and materials, a total of around $500.  I would have let it go at that, but the leaks they were contracted to fix have already started dripping again!
- Leslie D....
FSteve's Plumbing Inc
My tub spout was pulled away from the wall and not sealed which was allowing water to get behind the tub and walls of my shower. The spout was also constantly dripping water. Also my double bowl sink in my kitchen was leaking water under the basket strainer on one side. Finally my brand new shallow well pump kept randomly tripping the breaker. So with all of this I called Steve's Plumbing and scheduled an appointment. The technician, John, arrived and was very polite. I walked him through my house where I explained each item that was causing me an issue. I showed him the tub spout and explained the issue I was having. We then moved to the kitchen where I explained the issue. I told him that it was originally leaking so I attempted to replace and seal the basket strainers myself but it didn't work. I told him the previous baskets were the screw in type and we prefer the push in type, which is what was now in place. From there we moved on to the basement where I explained that my shallow well pump kept randomly tripping the breaker. He glanced at it briefly and told me it was either because my pump was too old and needed to be replaced or I needed a new well dug. I told him I had just bought and replaced the pump the previous year and he told me that I would need a new well dug. He immediately quoted me $8,000 for that project. I told him I would have to think about it, since that was such a big expense. At that point he went to work on my kitchen sink and I went back to work, as I was working from home that day. After he finished with the kitchen sink he initially began working on the bathroom tub spout issues but knocked on my door to ask for my assistance. He needed me to help hold the pipes in the back of the tub in place while he attached a new tub spout. I was busy, but I left to help him briefly. After the new spout was on he told me that he needed to replace the control knob cartridge as that's what he believed was causing the spout to drip. When he was finished he asked me to sign and pay for the work, which I did. The following day I walked through the kitchen and happened to notice that he had replaced my basket strainers with the screw in style, removing the brand new push in style baskets I had told him I preferred. This was the first time I was actually seeing the baskets he installed. I called back to Steve's Pluming to ask for it to be corrected and ran into my first issue. I spent the first several minutes on the phone in a back and forth with the receptionist who told me that the technician had no memory of the conversation I had with him about wanting the push in style baskets and kept asking if I was really sure that I actually told him that. I was getting increasingly irritated with the conversation before she finally said "... well if you're really sure you told him that I guess we can have him come back out..." I verified that this visit would be at no cost. The same technician, John, came back to my house to replace the baskets and left. Within a couple of days we noticed that now neither side of the sink would hold water, both baskets were leaking, before the technician came over only one side leaked. So I called Steve's Plumbing back and explained the issue. After another irritating back and forth with the receptionist relaying what the office manager was telling her, mainly that it wasn't working because I wanted the push in style and not screw in style baskets, they finally agreed to send the technician back out to fix it. The same technician, John, came out again. He agreed that he could hear water leaking around the seal of the stopper and simply replaced the stopper with a new one and left. That night we found that both sides of the sink were leaking again. The following morning I called Steve's Plumbing and simply asked for a refund sighting that the issue still remained. The office manager again attempted to blame the push in style stoppers I wanted, but at this point I didn't care to argue with them anymore and just wanted my money back. They refunded me $447 for the work they did specifically to the sink baskets. Fast forward about a month and the tub spout the technician had repaired was pulling out from the tub wall again, and the seal was broken. So I call Steve's Plumbing again, this time just asking for a refund right away. After a long conversation with the receptionist I was finally directed to the office manager, Linda, who subsequently refused to give me a refund unless I agreed to have a technician come back out, verify that there was actually an issue as I was describing it, and I MUST allow that technician to attempt to repair the issue. I was a little offended by being told that a technician must come out and verify that there is actually a problem, but Linda said "...well we get people calling in who just like to complain and get refunds..." I told her I didn't want another technician working on any of my property again given their horrible track record thus far. Again I was denied a refund unless I consented to have another technician come to my house and "try to make it right". I told them that they were effectively forcing their technician on me at that point, completely disregarding what I want and entirely against my will, and if I don't allow them to force this technician on me and allow him open access to my property they would refuse to refund me any money. The conversation continued like this for about ten minutes before Linda finally agreed that if I allow a technician to come to my home and verify that, as I put it, "I wasn't lying", if said technician confirmed my story I could then have a refund. Before scheduling that appointment I confirmed that the technician would only visually inspect the spout and would touch absolutely nothing on my property for any reason, to which I was told by Linda "I will make sure of it". Flash forward to two technicians arriving at my house for the inspection. I had my phone out to video record the entire encounter. The younger technician, Chad, did the inspection while the older technician remained silent the entire time. I brought both technicians up to the bathroom and showed them the tub spout. The Chad immediately grabbed for the spout and I had to ask him to stop, saying that I was assured that they would touch absolutely nothing. He told me he saw nothing about that on this request. He asked me if I had an access panel, to which I said yes, but reiterated that they were to touch nothing. He looked puzzled and asked "you don't want this fixed?" to which I responded by explaining that he was only supposed to verify that I wasn't lying about the spout coming out from the tub so I could get a refund and hire someone else to come and fix the issue. The Chad said "well you're not lying", took some pictures, and the two left. They backed out of my driveway then parked across the street for a while. I kept my phone video recording while I called Steve's Plumbing to ask why they were now parked on the street in front of my house for a few minutes at that point. The receptionist told me that it didn't look like they had closed the work order in her system yet so she was assuming they were just entering all the information before they left. I asked if I could speak to the office manager about my potential refund but was told she was out of the office at that moment, but she told me that she would have Steve, the owner of Steve's Plumbing, call me back that day himself as he makes all the decisions anyway. I agreed and as I hung up with her the technicians drove away. No one ever called me back. Over a week and a half later I finally called Steve's Plumbing back since no one had, to that point, ever contacted me in any way and I still had not received a refund. As luck would have it the office manager, Linda, happened to answer. She assured me that she was out of the office and just got back in and put the check in the mail that day. She said she knew nothing about Steve calling me. When I brought up that the technician, Chad, had no record that he wasn't to touch my property she said that she doesn't know why because she knows she put the note on the request. The entire interaction seemed like Linda really didn't care and definitely didn't feel bad about the horrible service I had received. After this experience I will never use Steve's Plumbing again. The fact that they charged me $1,103 for all of the work didn't upset me. I don't mind paying more for quality service. The problem was that I didn't receive quality service. And when I ran into issues with the quality of the work I received I had to spend time on the phone arguing with them about it before they were willing to even believe me and do anything to fix it. And when they are willing to fix it, it must be on their terms, home owner's feeling be damned. There was a complete lack of quality of work, and their customer service skills are laughable. Overall I was charged $1,103 for the work. The refunded me $447 for the basket strainer repair that failed, and $212 for the tub spout that failed. That means that I paid $79 for them to come to my house, and $365 for a control knob cartridge replacement. The cartridge replacement seems to be the only thing that did work on this project, which a quick YouTube search showed I could have done myself for $30 and five minutes’ worth of work. Knowing that, to say $365 seems overpriced is the understatement of the century. I waited until I finally received the final refund before posting this as, given my experience, I believed there was a chance they would refuse to give me the refund in retaliation. For reference I have recordings of all of the phone calls between Steve’s Plumbing and myself, as well as a video of the final two technicians doing their inspection which also contains the subsequent conversation with the receptionist on it. Please let me know if you require a copy of these recordings.
- Brian R....
AD and S Construction
The bathroom renovation went extremely well.  The new shower needed a bit of extra work that wasn't on the estimate but Doug got it done without any problems and didn't charge extra for it. There were a few basement leaks that Doug applied some remedies to but they continued albeit in an abated fashion.  I don't think this is Doug's fault because he said we would have to do what was most obvious and then maybe do something else later.  We weren't willing to pay for all the extreme measures that would handle everything. In other words, he took the first steps and brought about some improvements except for when there is a BIG rain, pretty much like he said would happen.  He didn't guarantee this part of the job and rightly so. In all, he was honest and he does good work.  He also is very knowledgeable.
- Steve V....
ADL Services
Pipe had cracked and plaster walls were crumbling due to waste water leaking from pipe. Plaster wall sections on first and second floors were removed and replaced with drywall, textured to match current walls and primed for painting. Impacted interior wall areas were cleaned about and treated for mold. One of these walls required some tricky angle work which turned out looking great! He also filled a repaired section of wall near the back door with insulation (which was not there originally). In addition, I had Dan replace a section of flexible copper tubing leading to my hot water heater which had been leaking. He advised replacing with new larger gauge pipe (original tube was only 3/8") but I was hoping for a cheap fix, so I asked for the minimum. He agreed to that approach, and did the repair, but in the process, the flex tube sprang leaks in two more places. (This actually was no surprise given the prior condition of the pipe) Dan wrote off the time spent on that fix and we agreed to have him replace a much more significant portion of my basement pipework. He said that this should also improve water pressure. After the repair, water pressure was still not impressive, so Dan chose to replace even more pipe at no charge. During this work, he identified several very clogged sections of pipe. Dan and Chris were very respectful and neat. Kept dust to a minimum, hanging plastic, running shop vac and removing shoes when crossing into living areas. I was very impressed overall with Dan's versatility, commitment to quality, and integrity. Will hire again!
- Simon C....