My tub spout was pulled away from the wall and not sealed which was allowing water to get behind the tub and walls of my shower. The spout was also constantly dripping water. Also my double bowl sink in my kitchen was leaking water under the basket strainer on one side. Finally my brand new shallow well pump kept randomly tripping the breaker. So with all of this I called Steve's Plumbing and scheduled an appointment. The technician, John, arrived and was very polite. I walked him through my house where I explained each item that was causing me an issue. I showed him the tub spout and explained the issue I was having. We then moved to the kitchen where I explained the issue. I told him that it was originally leaking so I attempted to replace and seal the basket strainers myself but it didn't work. I told him the previous baskets were the screw in type and we prefer the push in type, which is what was now in place. From there we moved on to the basement where I explained that my shallow well pump kept randomly tripping the breaker. He glanced at it briefly and told me it was either because my pump was too old and needed to be replaced or I needed a new well dug. I told him I had just bought and replaced the pump the previous year and he told me that I would need a new well dug. He immediately quoted me $8,000 for that project. I told him I would have to think about it, since that was such a big expense. At that point he went to work on my kitchen sink and I went back to work, as I was working from home that day. After he finished with the kitchen sink he initially began working on the bathroom tub spout issues but knocked on my door to ask for my assistance. He needed me to help hold the pipes in the back of the tub in place while he attached a new tub spout. I was busy, but I left to help him briefly. After the new spout was on he told me that he needed to replace the control knob cartridge as that's what he believed was causing the spout to drip. When he was finished he asked me to sign and pay for the work, which I did. The following day I walked through the kitchen and happened to notice that he had replaced my basket strainers with the screw in style, removing the brand new push in style baskets I had told him I preferred. This was the first time I was actually seeing the baskets he installed. I called back to Steve's Pluming to ask for it to be corrected and ran into my first issue. I spent the first several minutes on the phone in a back and forth with the receptionist who told me that the technician had no memory of the conversation I had with him about wanting the push in style baskets and kept asking if I was really sure that I actually told him that. I was getting increasingly irritated with the conversation before she finally said "... well if you're really sure you told him that I guess we can have him come back out..." I verified that this visit would be at no cost. The same technician, John, came back to my house to replace the baskets and left. Within a couple of days we noticed that now neither side of the sink would hold water, both baskets were leaking, before the technician came over only one side leaked. So I called Steve's Plumbing back and explained the issue. After another irritating back and forth with the receptionist relaying what the office manager was telling her, mainly that it wasn't working because I wanted the push in style and not screw in style baskets, they finally agreed to send the technician back out to fix it. The same technician, John, came out again. He agreed that he could hear water leaking around the seal of the stopper and simply replaced the stopper with a new one and left. That night we found that both sides of the sink were leaking again. The following morning I called Steve's Plumbing and simply asked for a refund sighting that the issue still remained. The office manager again attempted to blame the push in style stoppers I wanted, but at this point I didn't care to argue with them anymore and just wanted my money back. They refunded me $447 for the work they did specifically to the sink baskets. Fast forward about a month and the tub spout the technician had repaired was pulling out from the tub wall again, and the seal was broken. So I call Steve's Plumbing again, this time just asking for a refund right away. After a long conversation with the receptionist I was finally directed to the office manager, Linda, who subsequently refused to give me a refund unless I agreed to have a technician come back out, verify that there was actually an issue as I was describing it, and I MUST allow that technician to attempt to repair the issue. I was a little offended by being told that a technician must come out and verify that there is actually a problem, but Linda said "...well we get people calling in who just like to complain and get refunds..." I told her I didn't want another technician working on any of my property again given their horrible track record thus far. Again I was denied a refund unless I consented to have another technician come to my house and "try to make it right". I told them that they were effectively forcing their technician on me at that point, completely disregarding what I want and entirely against my will, and if I don't allow them to force this technician on me and allow him open access to my property they would refuse to refund me any money. The conversation continued like this for about ten minutes before Linda finally agreed that if I allow a technician to come to my home and verify that, as I put it, "I wasn't lying", if said technician confirmed my story I could then have a refund. Before scheduling that appointment I confirmed that the technician would only visually inspect the spout and would touch absolutely nothing on my property for any reason, to which I was told by Linda "I will make sure of it". Flash forward to two technicians arriving at my house for the inspection. I had my phone out to video record the entire encounter. The younger technician, Chad, did the inspection while the older technician remained silent the entire time. I brought both technicians up to the bathroom and showed them the tub spout. The Chad immediately grabbed for the spout and I had to ask him to stop, saying that I was assured that they would touch absolutely nothing. He told me he saw nothing about that on this request. He asked me if I had an access panel, to which I said yes, but reiterated that they were to touch nothing. He looked puzzled and asked "you don't want this fixed?" to which I responded by explaining that he was only supposed to verify that I wasn't lying about the spout coming out from the tub so I could get a refund and hire someone else to come and fix the issue. The Chad said "well you're not lying", took some pictures, and the two left. They backed out of my driveway then parked across the street for a while. I kept my phone video recording while I called Steve's Plumbing to ask why they were now parked on the street in front of my house for a few minutes at that point. The receptionist told me that it didn't look like they had closed the work order in her system yet so she was assuming they were just entering all the information before they left. I asked if I could speak to the office manager about my potential refund but was told she was out of the office at that moment, but she told me that she would have Steve, the owner of Steve's Plumbing, call me back that day himself as he makes all the decisions anyway. I agreed and as I hung up with her the technicians drove away. No one ever called me back. Over a week and a half later I finally called Steve's Plumbing back since no one had, to that point, ever contacted me in any way and I still had not received a refund. As luck would have it the office manager, Linda, happened to answer. She assured me that she was out of the office and just got back in and put the check in the mail that day. She said she knew nothing about Steve calling me. When I brought up that the technician, Chad, had no record that he wasn't to touch my property she said that she doesn't know why because she knows she put the note on the request. The entire interaction seemed like Linda really didn't care and definitely didn't feel bad about the horrible service I had received. After this experience I will never use Steve's Plumbing again. The fact that they charged me $1,103 for all of the work didn't upset me. I don't mind paying more for quality service. The problem was that I didn't receive quality service. And when I ran into issues with the quality of the work I received I had to spend time on the phone arguing with them about it before they were willing to even believe me and do anything to fix it. And when they are willing to fix it, it must be on their terms, home owner's feeling be damned. There was a complete lack of quality of work, and their customer service skills are laughable. Overall I was charged $1,103 for the work. The refunded me $447 for the basket strainer repair that failed, and $212 for the tub spout that failed. That means that I paid $79 for them to come to my house, and $365 for a control knob cartridge replacement. The cartridge replacement seems to be the only thing that did work on this project, which a quick YouTube search showed I could have done myself for $30 and five minutes’ worth of work. Knowing that, to say $365 seems overpriced is the understatement of the century. I waited until I finally received the final refund before posting this as, given my experience, I believed there was a chance they would refuse to give me the refund in retaliation. For reference I have recordings of all of the phone calls between Steve’s Plumbing and myself, as well as a video of the final two technicians doing their inspection which also contains the subsequent conversation with the receptionist on it. Please let me know if you require a copy of these recordings.