Our wall oven would not heat at all so cooking in it was impossible. I was very happy that Steve Hagan was flexible in my booking a morning for him to come and fix it. We settled on a date two days after the day I called him, which was the first day I suggested and Steve even called on his way to my house to make sure I was expecting him, which I appreciated. Once in my home Steve took the oven apart, confirmed that it was the ignitor that wasn't working, and replaced the ignitor. Screws on the old ignitor were difficult to remove, but he very handily knew how to work them loose. He worked quickly and the repair was soon finished. Steve also applied his Angie's List discount without my thinking to have the coupon on hand. He talked to me about topics I was interested in, in particular how the very hot weather was affecting appliances and I feel better informed after talking to him. The oven works great now! From the first phone call to him to having the appliance work really well because of his working on it, hiring Steve was a great experience. My husband was sure we'd have to buy a new wall oven, but instead we have the old one working just like new. I'll be calling Steve for all large appliance repairs we need from now on.