It started out well. Friendly people, good information, and decent communication. They were busy, so it was going to take a few weeks longer than normal. We didn't have a problem with that, so we signed the contract. The re-roofing job went well. Fast, neat, good cleanup, decent materials. We had some soft spots in the roof that they told us about, but they were planned for in the contract, and were repaired. No complaints. Then they came to the soffits and frieze boards. We had to wait for materials to be ordered, then painted. They ordered vented soffit material like that specified in the contract. They came out it install it, and then they had to wait some more. The old unventilated soffit boards were not removed, and solid non-ventilated metal soffit material was used. In the past we had ice dams in winter, so we were very clear that we needed lots of soffit ventilation. The house is an old 1-1/2 story, so 1/2 of the roof has only 4" of insulation in the sloped ceiling portion. We hoped that with the full soffit length ventilation the ice dams wouldn't be as much of a problem. They finished the project, and ... no soffit ventilation. They talked about putting in gable end ventilation or a power fan, but that wouldn't have helped with the ice dam problem. They ended up putting in 3"-4" round vents every 24" along the soffits. Note: rafters are spaced 16"OC, so some cavities were probably un-vented. Guess what? Ice dam problems this winter. A few days ago there was a loud crash from outside. The longest one of our gutters was laying on the ground. Our 1890's house had crown molding for the fascia. Most of the boards were missing, rotting, cracked, and not attached to the rafters. Instead of repairing or replacing the crown molding, they wrapped it with sheet metal to form the new fascia. The top of the sheet metal was secured with T50 staples (every 6" or so, except at the ends), and the bottom with brad nails. Then they called in the gutter subcontractor. The subcontractor did a decent job on the gutters, except that he screwed into the sheet metal fascia and drip edge. I don't think he tried to find any wood behind the sheet metal. A couple of screws seem to be into just air as well. Now we come to this winter: Snow, Ice, warm and then cold weather. Ice dams built up, and caused icicles. Down came the gutters, still attached to the fascia. Genesis Exteriors response: The gutters were installed correctly. We're seeing a lot of that this year. Call you insurance company. The problem I have with their response is that this was NOT a correct install. Yes, the gutters stayed attached to the fascia sheet metal or drip edge. Is this a proper install when they didn't drive the screws into the rafters, just the sheet metal? It may be "correct", but it's not the best installation method Was the sheet metal fascia installed "correctly?" The gable end fascia has no problems staying attached so far, but it only has to hold it's own weight. It defiantly can't hold the gutter as well. This is a case of two technically correct installs being an overall failure. If the fascia has no load it stays, and if the fascia was properly secured for a load, the gutter would be fine. The warranty claim response from Genesis? Call you insurance agent.