Business Description: We’re a local and family owned COIT serving Portland and surrounding metropolitan areas. With over 30 years of personal experience cleaning Carpets, Tile & Grout, Natural Stones, Hardwood Floors, Air Ducts, Concrete, Upholstery, Area Rugs, Drapes, etc., we’re the only company you need to call when you need a professional clean. Carpets Tile & Grout Natural Stones (travertine, slate, granite, limestone, etc.) Hardwood Floors Air Ducts Concrete Area Rugs Drapes Upholstery and Furniture
Business Description: Certified Carpet Cleaning, Tile Cleaning, Pressure Washing and More. We Clean The Corners The Others Cut! I am new to Angie’s List but you check out my reviews all over the internet.
Recent Review: We really appreciated the professionalism that Nick Kovac brings to his carpet cleaning service. The whole experience was easy and we were totally confident that we had made the right choice.
Recent Review: Steamed cleaned grout in two bathrooms. Showed up on time; friendly attitude. The only caution is that if you have thin non-sanded grout lines, the steam cleaning may knock out some of the grout depending on the condition. This required some repair on my part but everything came out okay. I'll still steam clean them next time.
Recent Review: I'm very pleased with the overall service. They called and asked it they could come an hour early (appt was scheduled between 11-2). Semir and Victor came at 10:00 and helped me move some of the little stuff since I wasn't total ready for them. Very courteous, professional and knowledgeable. After cleaning the carpet, Semir explained that we would see a difference in the carpet pattern in heavy traffic areas due to use and age of carpet (13 yrs old), It was good to get this explanation since I have had the carpet done many times and felt that they didn't do a good job on these areas. All stains were removed, except two, and the explanation for not getting them out was acceptable (hair dye!). They cleaned and applied protectant to my very large sectional. They gave me a demonstration of their tile/grout cleaning which was amazing. I had requested this when I made the appt. They did not try to sell me any additional services. No sales pressure. Semir took me from room to room to make sure I was happy with the results. I did not see any issues. Their set up was very smooth. They had a foam tube that they put around the open front door to keep the heat in as much as possible. They also placed foam protectors around the corners and furniture to ensure their hoses did not damage anything. I hadn't seen that before. Price: I had five rooms and a very small hallway cleaned for $231.00 which seemed fair. The sectional cleaning and guard was $256.00. Yikes! That seemed high but I've never done such a large sectional before. I had them give me a price on doing my 4 area rugs. I opted not to do them because of the price. These are inexpensive rugs and the large one (7' x 10') was quoted at $80.00. I also decided not to have my kitchen counters and island tile and grout cleaned due to price. They quoted $250.00 which seemed very high to me. Again, no pressure to get the service done (except by doing the demonstration since they looked SO clean). I would not hesitate to use Stanley Steemer-Portland again, but I would make sure that I got Semir Saric and Victor Meza. These two were outstanding!
Recent Review: Very good job and good advice on how to care for tile. Of particular interest to me is that when Brian looked at the job I said I wanted the grout in the shower replaced. Brian pointed out that most of the grout was fine and while he could replace it all that would be expensive and unnecessary. He recommended doing just what really needed replacing. This saved me a lot of money, which I appreciate.
Recent Review: They were a fantastic team. They took time to confirm what we had agreed upon for the original bid and explain how it was going to be accomplished. He invited me up to the bathroom to review completed grout work and responded very positively to any comments regarding additional cleanup or details. The workers completed in the estimated time and they arrived right on time. Very pleasant company/couple to work with, and professional in every way.
Grout never cured properly, remained gray in places when other spots returned to white. New grout was not sealed at all in places. Used caulk instead of grout for "quick fixes." Did not remove all the original grout. They had to come back a second time, and grout issues were not fixed. After that, they would not respond to repeated requests to repair the work. Required full payment before we could inspect and approve work. Would not refund money.
- Lisa S....
ADeWolf Tile & Stone LLC
The estimate process was very professional and educational. I chose their recommendation, we agreed upon a date. The workers were very punctual and completed the job the same day without issues. I would hire them again.
- Mindy C....
AHOMEMASTERS Portland SW
Did a good job of stripping out old caulk and grout and replacing it with fresh. Wished he would have filled a few low spots (which were nothing compared to the big issue, so easy to overlook) but overall very pleased with the result.
- Kyp W....
Cleaning of tile and grout was adequate, looked much better. He worked very slowly. I had to point out spots where the grout was missing and needed to be repaired. Grout repair was pretty sloppy and also incomplete. I was disappointed overall given the cost and amount of time the job took.
- Amelia C....
Very good job and good advice on how to care for tile. Of particular interest to me is that when Brian looked at the job I said I wanted the grout in the shower replaced. Brian pointed out that most of the grout was fine and while he could replace it all that would be expensive and unnecessary. He recommended doing just what really needed replacing. This saved me a lot of money, which I appreciate.
- Michael B....
I don't think Brian charged enough for his excellent work, attention to detail and time spent on the job. We thank him for going beyond our expectations and his original estimate without additional charge. Brian arrived on time, was careful with his equipment and thoroughly cleaned up afterwards. Our shower looks like it did when installed over 10 years ago. Beautiful work. We highly recommend Grout Pro!
- Rich K....
BHOMEMASTERS Portland SW
Repair guy was prompt, polite and friendly. Unfortunately it appears he was not very experienced. We expected that they would replace the cracked grout with new grout. The method for that is to dig out the old grout and replace it. What he used was actually a caulk material. It said it was "grout" on the tube but it was a rubberized, sanded material that had much more in common with caulk than grout. So, maybe it would be ok.... but I was doubtful. I had marked all the areas to repair with blue painters tape. He caulked the cracks at the floor of the shower and around the recessed tile shelf. Unfortunately he missed the blue tape on the upper corners of the shower. After he left the areas he repaired did look better. Unfortunately, two days after he left the caulk at the corners of the shower floor was splitting and gaps opened up. We called and they were quite apologetic and sent the guy out again. He explained that the shower should have been allowed to dry out a few days since moisture caused the problem. It would have been helpful if they told us that before the repair. Anyway, he recaulked the floor and also the areas he missed. I must admit that now the repairs are holding up well and they look pretty good. I would have preferred real grout, installed in the traditional way, but this repair is working.
- Ken S....
We had been told that the deal price would not include custom colors and that the company would have only some basic colors on hand. I had assumed that our off white would be one of the colors they would have on hand but was wrong. We would either have had to pay more for them to come back with a match or use the white that they had. We went with white. I would have preferred a better color match, but that was my fault for making too many assumptions. The quality of the work itself was very good.
- Carolyn L....
Purchased their deal, but when they showed up they had just white grout, so basically it was just grout cleaning and resealing for $99...not bad, but the advertisement said cleaning and replacement. I needed to have some grout filled in, so they used a big chunk of their time driving across town to purchase grout, then came back and installed. Color wasn't quite right and ended up spending about $250 when I was expecting to get this done for $99...I have grown skeptical of these deals anymore since this seems to happen a lot. The person who came out was very nice and cleaned up the place when his work was done.
- David G....
Mike came over to give a bid and we scheduled the work. He was a nice guy with a good sense of humor. The morning of the job, Mike dropped off two young guys to do the work. He helped them carry in the tools and drove off. They set all their buckets and tools right on the wood floor with no tarps to protect it. The lead guy seemed to be talking down disrespectfully to the helper. They were in a big hurry because Mike was waiting to pick them up. They left and I noticed several places they had missed and also several discolored areas. It was like pulling teeth to get them to come back to fix the missing grout. When they finally came back, they acted like they were doing me a favor and basically accused me of not letting it dry properly. Both times, they left a big mess in the tub for me to clean up. Beware the low bid!!!