It did not go well. To qualify this negative review, I would first like to say that the electrician who came out was very good. I had used him a year ago and everything was fine. Reasonable cost, great work, etc. So I wanted to use them again They came out and gave me an estimate on two things I wanted prices on.. I told them I could not do both things at the same time, but wanted the exhaust fan done right away. They gave me an estimate. When it came time to do the work, their service Manager Jim (who had done the original estimate) changed the estimate to a much higher price. When I asked why, he said because I wasn't doing both jobs, just one. I thought this was unfair, since he had never said, at the time of the estimate, that if I only had one thing done at a time, the price would be higher - a lot higher. The labor would be twice as much. So, I spoke with their Public Relations Manger, Elise, who got back to me and said they would honor the lower original estimate. When the electrician came out, instead of replacing the entire unit, he cleaned the exhaust fan and put it back. After he left, it started to make a very loud noise and was not taking any air out of the bathroom. So, I let them know that I wanted to go ahead with replacing the entire exhaust fan, heater, light fixture unit. They said they could not schedule me for almost two months out. I agreed, even though I thought this was also unfair to make me wait that long. The day before the work was to be done, I called to confirm both the appt and the agreed upon price. The Service Manager, Jim said he would do it for the agreed upon price. I then asked him if they guaranteed their work. He said they did. So I asked if he would credit the $ I had already paid for work that did not fix the problem. He said he would not. I then spoke with the PR person, Elise, again. She said she would get back to me. They called back later and said they would not do the work at all. Not for the agreed upon price and I quote "We can't honor that hourly rate, we just can't do it for that amount." I reminded her that they had agreed to do it for "that Price" which was their own original estimate. She continued to say the could not honor it. So, after waiting for almost two months to have this work done, they told me they would not honor their word and would not do the work at all. DO NOT USE MERIT ELECTRIC!!!!!!!! THEY USED TO BE A GOOD COMPANY. NOW THEY ARE UNETHICAL. THEY WILL DO A "BAIT AND SWITCH" PRICING ON YOU, DEPENDING ON HOW MUCH WORK YOU DO OR DON'T GIVE THEM. Their Service Manager, Jim , was irritated that he was forced by the PR Manager to honor his original estimate, so, when I had the audacity to ask him to credit back the amount for the work that did not fix the issue, he decided to punish me by not doing the work at all. I was told their owner agreed with him. I believe that If I had been a man, they would have handled this much differently. They are not interested in doing residential work. I am sure they would not treat their corporate clients this way.