Silverbow Roofing did not do the job that I request. During the initial consult and bid which took place with Rick (the Owner), I felt that Rick was a down to earth guy and I really liked him and his plan to fix my flat roof, to a semi flat roof with a slight grade which would allow water drainage and would still allow multiple people on top of the roof for entertaining and outdoor lounging purposes. I explained to Rick that I planned on rapping a railing around the entire roof and he understood my plan, and the importance of building a strong roof for that purpose. I decided to go with Rick and Silverbow Roofing because I felt that he understood what I was wanting in the end and was the only roofer that I spoke with that could or was willing to incorporate the rap around railing idea. Shortly after I selected Silverbow to replace the roof, they were able to start the job. One of the things that I noticed when the first started the job was that they were laying down half inch plywood. I immediately brought that to the attention to the Job Foreman and explained that I needed thicker plywood (preferably 3/4 or 1and quot;) due to the fact that I would have multiple people on the roof when it is done. The foreman assured me that once the torch down material is laid, it would tighten up the entire roof, and that I would not notice bounce or flexing. I was also told that the extra weight of the heavier plywood would be a negative issue over time. After the completion of the project, I noticed that roof had considerable bounce which concerned me immediately. I brought my concerns up to Rick but he explained that that was a normal trait in these types of roofs and stated that it was more than strong enough to deal with multiple people. The project was completed in October of 2011 and was underbid by $1,500 (due to the incorporation of the pressure treated 4x4 as the base of the railing system that I would install later), but since Silverbow was the only company to consider this, I did not complain and paid it. When warmer temps in the spring and summer of 2012 came, I notice that what sounded like a cracking or breaking sound of the plywood underneath when walking on spots or seams. One part felt like it actually broke which resulted on what feels like a soft spot on the roof. I called Rick, who then came out to check it out. He told me that it was a problem and that the only way to fix this was to replace the roof, which would mean removing all of the railing that I installed at the cost of 5k (and then it would be my responsibility to reinstall it) or he explained that he could put in a floating deck with multiple small panels. Rick explained that he would “share” the cost of repair with me by installing the floating deck. I told him that I would not pay any additional money to fix a problem that I tried to bring to the attention to them in the beginning when it was being installed. Rick agreed to build and install the panels, but explained that he would only be able to build them on his spare time and that it would take a while to complete. The first 10 panels were installed by the end of the summer of 2012, about a month after Rick agreed to fix the problem. About two months later, in the fall of 2012, I notice a pile of 18 panels siting in my drive way. I left them there a week before I decided to get them up to the roof on my own. (after calling and leaving a message and waiting for a return call for that week.) After installing them, I noticed that the roof needed some additional panels to be complete. I called and left a message explaining that to Rick. Well, as you can imagine, life gets busy and winter comes. I did not receive a call back from Rick and did not think about the needed panels again until the spring of 2013 when warmer temps brought me back out to our roof. I called Silverbow in April and then recently in June but I cannot get Rick to return my call or follow up on this job which was not completed. I shouldn’t have to continue to call or chase him down to honor his word. Silverbow offers a warranty on their work, but what good is a warranty if you can’t get them to finish the job in the first place. I am not one to leave negative feedback, and this review is my first as far as that goes. After multiple calls that are not being returned I have decided that I would like to warn others of this and hopefully change the way Rick does business. He needs to realize that problems just don’t disappear if they are ignored. Before selecting Silverbow, I checked reviews on Angie’s list and other sites and found that most people are reasonably satisfied with the company and its work. Unfortunately for me, they did not finish the job or repair of the original job and left me high and dry. I have left multiple calls with no response.