Benton City Metal Stair Installation

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Business Description: Licensed General Contractor specializing in fence and gate projects, wrought iron fence, iron gates, iron rail, porch rails, gate operators, iron doors, steel stairs, deck rail, hand rail, iron gates, iron fence, welded fence, pet proof gates, pet proof fence, arbors, pergolas and custom iron work projects
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Recent Review: Everything, from estimate to the actual work, was done cleanly, quickly, and professionally.

Reviews for Metal Stairs in ${city

AJW Home Improvement
First, JW Improvements came highly recommended by a neighbor. Like me, she had previously bad experiences with contractors/handymen she had hired for previous jobs. Like her, I'm extremely happy with the work JW Home Improvements performed. Two of the jobs they were here to do - fix the problem with the cracking grout in the full bathroom and installing a new door into a storage area under the stairs-- were jobs previously done by two not so good contractors. I feel confident I won't have to have someone come fix anything JW Home Improvement did in my house. The door to the storage area looks like it has always been there and makes the space usable. I can't say enough about the tiling in the 1/2 bath - except I wish I had known about JW Home Improvements when I re-modeled the full bath. I also now have closet doors that actually open properly. I also highly recommend the two employees of JW who came to do the work -Jesus and Alberto. Both arrived on time, worked diligently the entire time they were here (important when you are paying by the hour), very friendly and professional. And as I have already said - work looks great. The work took 3 days (approximately 8 hours per day). They do charge on the higher end for the hourly rate for handyman services; however, that old adage "You get what you pay for" works here - I paid more and received excellent services.  (I paid a lot less for the other two contractors and got exactly what I paid for - crappy work that had to be re-done; costing me more in the end!) I have some other jobs that will need to be done if I stay in the house - I will be calling JW Home Improvements to do the work.
- Kalyn K....
ASouthridge Construction LLC
Dean talked over the job and asked about the look I was trying to achieve.  At one point, he was having difficulty getting the paint to cover the varnished wooden divides in the windows. We went to Lowes to discuss different paint options, but the only option was time consuming sanding.  These are huge old single pane windows with tiny wooden grids.  Instead of racking up $, Dean suggested I investigate what the replacement cost would be.  It ended up that i would be better off to replace the windows for more efficient ones. Dean discovered faulty wiring in the garbage disposal.  The safety breaker had been bypassed, and water had leaked into the motor.  It was a wonder the previous owners were not electrocuted.
- Linda C....
DAbsolute Home Solutions
We called Greg and told him we had a small job, but we were in a hurry.  it was a safety-related remodel of the head of a stairwell, where my 93-year-old father-in-law had fallen down the stairs, and was badly hurt.  We needed a railing and gate put in so that he could not fall there again.  Greg was very prompt with an estimate, and said he could do the job quickly.  The next day he said he had to wait for the gate to be delivered -- a day or two.  A couple days later we got a different story from him.  The following week he stopped returning my phone calls or answering voice mail.  I had to find another contractor to do the job, which he did in 1 day.  I sent Greg an email saying we had found someone else to do the job.  We never did hear from him.
- Chewerl R....
BAbsolute Home Solutions
Greg's estimate was very fair and thourough (we have a contractor friend out of state who looked at it).  He had good suggestions for where to purchase the materials, and especially the suggestion for laying the tile in the bathroom on the diagonal rather than the ususal straight rows.  Greg and his helper would arrive within 30 minutes of the time he said he would be here which we appreciated, and they were courteous and worked hard while here.  Greg did the tile flooring while several of his other employees did the wood flooring.  The bathroom floor looks beautiful, as does the wood flooring. Greg will tell you that he doesn't get paid in full until the customer is happy with the work...he is true to his word.  To us that was very important as we have (as many have) heard horror stories about paying in full and then the work isn't finished.   My husband lives with a serious lung disease so this whole project was very h****** him and his lungs.  Greg and the crew did everything they could to keep dust levels and noise levels down which helped my husband tremendously.  It's not easy with noise levels when you have compressers running and saws going...they did the best they could in that regard.  The clean up of the area when they finished was good too.  Greg also has a cleaning person that comes in to help out after everything is done - we didn't need her but it is a nice little perk. The only negative I would have to comment on is the finish details.  Greg needs to be more proactive in that regard rather than waiting to see what the homeowner finds in errors.  We'd really rather not find them! His helper for the tiling is new to the business so is just learning - which is fine, but he made several glaring errors which we had to eventually point out to Greg. These are things that Greg should have picked up on right away and corrected.  It all did get corrected to our satisfaction though. Overall we are extremely happy with the finished product.  We appreciate all the hard work that went into it, the good crew of guys that Greg employs, and Greg's being true to his promise of no final payment until we're satisfied.   Thanks Greg! :0) UPDATE ON REVIEW 12/16/2013:  It is with regret that we are posting this update.  When we paid Greg the final payment on the job, he said that if we found something that concerned us to contact him.  It took a few days of everything settling in to initially notice several finishing problems with a newly installed closet door and, in particular, the new stair flooring.  We called Greg and after he looked at and acknowledged the problems, he sent one of his employees to do the detailing/finish work. The door was fixed, but the stair work finishing, which should have been an easy job (cleaning paint spots on the wood, filling in nail holes, and cleaning up the edges), ended up looking worse.  The young employee, who had worked very hard, did not have the knowledge/experience to do the finish work. We contacted Greg and he stopped by the house.  He agreed with our assessment of the situation and promised he would personally take care of it.  Greg estimated it would take him about two hours to clean-up everything and offered to do the finish work on November 27th.  On November 27th, he arrived at the house, but only to advise he could not do the work as he had forgotten he had to leave that morning for a few days.  He said he would be back that Saturday after Thanksgiving to finish up the job.  We fully understood given that it was a holiday and agreed that Saturday was fine.  Greg contacted us on Saturday (Nov. 30th) and said he wasn't going to be able to get here but he would be here the next morning (Dec. 1st).  We said OK, but we then had an email from him on Sunday morning asking if he could come by that afternoon rather than in the morning as he had another job to finish up.  We again said OK.  We heard nothing after that.  On Dec. 6th my husband again contacted Greg via email inquiring as to what happened.  Greg responded on the 7th with a heartfelt apology, said he completely forgot (we knew he had been very busy and working every day for weeks), and that he would call us sometime during that day.  Again we have heard nothing since.  This disappoints us greatly, as we believed what Greg had said: ?If you are not happy with the work then I?m not going to be happy?.  We completely understand that Greg has absolutely no legal obligation to us to fix the errors on the stairs - especially since we had paid him.  We are, however, disappointed with the manner Greg has responded to us since November 27th, and how this has ended.  We are in the process of hiring someone else to clean-up the stairs.  If there was a button on the choices above that said "Not Sure" to the question "Would you use this provider in the future?" - we would choose the "not sure"...
- Cheryl A....