Business Description: Rock Electric specializes in hooking up hot-tubs, Generators, Air Conditioners, Electric Vehicle hookups, Panel Swaps, patio heaters, and Remodels. Rock does not do Commercial or New Home Construction
Recent Review: They showed up on time and ready to work. It was very fast and professional. They Had answers to all of my questions or concerns I may have had, very great group of guys. I had cool air coming through my vents by two o'clock! They left my garage cleaner then they found it! Highly recommend Optimal HVAC!!
Recent Review: We have had a service agreement with Gas Appliance Service for the past three years; until tonight, all we'd had them do was an annual cleaning and maintenance on our gas furnace (which they did well, and always with helpful, friendly technicians). First, the service agreement: we pay $150 a year which gets us the annual service. For committing to this agreement, you also get extra help and discounts when you need it. As we found tonight... We were due for our next annual inspection when the furnace failed (and of course this happened after hours). We called their emergency service and left a message. They responded about 40 minutes later, and at our request sent over a technician to look at the furnace. Glen was very friendly and isolated the problem in literally 60 seconds, fixed it in another ten minutes and we had heat back immediately. Because we have the service agreement, they not only didn't charge us the after-hours service cost (which would have been $138), but discounted the regular day rate of $90 to $78, and also gave us a 15% discount on the replacement part. All in all, we were very happy with this service. And Glen was so nice that we fed him dinner before he went off to his next call!
Recent Review: They were very professional and prompt. They were great to not over charge since the air conditioner is old. He quoted a fair price for installing a new one at a later time. I will have him install the new air conditioner.
Recent Review: Very prompt return call after leaving a message. Duane was able to come out that same day and fix a small gas leak. He also inspected and serviced our furnace. The staff were all friendly and professional.
Recent Review: They have treated me well. They were not only professional, they guaranteed their work. There was a situation where the furnace had a problem within the month and they came and fixed it without any charges. I think they guarantee their work for 30 days, but I am not too sure. It is an old furnace, temperamental and they follow the problem and get it resolved to the customer's satisfaction. We have had them for several years and they come out annually and clean the furnace and do any repairs on it. They have done an outstanding job. They are busy but come as soon as they can, you might have to wait for a day. They are timely in their work.
Recent Review: Very Good, done right the first time. I was keep informed of the status of the job. There were some hidden defects in the existing house that made it hard to do the work. But, they took care of it and did not charge me extra!
Recent Review: It is with the utmost pleasure to submit this review for Robby Courson. His customer service is exemplary. He arrived within one minute of his estimated arrival time and explained everything he was doing every step of the way. Many of my experiences with customer service these days have been quite disappointing. Being in customer service myself, I have high expectations, and Robby never fails to delivery the best.
Recent Review: They were fantastic. We're no longer under warranty but it was an existing problem for three years. They finally figured out what the problem was. When they fixed it, I was waiting for a huge bill. They said that there's no charge. The technician spent a long time too. It's one of those things that's difficult to find. I didn't have to worry about what they have installed. They want to make sure that it works regardless of warranty and timing. With the brand new unit that they installed, there was a tiny leak that showed up after a whole year has passed. They stayed with it and they were very persistent.
They installed the product faster than expected and were very professional. I noticed after they left that my backyard was actually CLEANER. They took the time to actually pick up some empty water bottles and trash that a previous work crew had carelessly left in the yard. When they had to move items in my garage they were carefully moved and actually organized better on the opposite wall. I asked that they leave them there. The unit is working great and I am amazed at the gallons of humidity it has removed from my home. I compare this to another big name company that I used to install air conditioning in my previous home. I went with the price and the big name. But I have learned that in central air it is really the installation that matters. My previous unit failed inspection and they had to come out and fix problems. When the fan came on there was a big 'bang' from the plenum over the furnace bulging out. They had not allowed a large enough air opening to get to the furnace so there was a whistling sound. Sure, it cooled the house but you really knew when it came on. I highly recommend Mercurio's for their installation work especially.
- Charles S....
AG & S Heating & Cooling
It was the best service we have ever experienced. It took over a month from placing request to installation day (busy season time). They offered us a closer date but it didn't work for us, we'd rather wait. All teams who came for assessment, preparation and installation were very professional, intelligent and pleasant to work with. I can't compare the prices, I called only the company that my neighbor recommended me and never regretted. I ordered the service through Costco and received 15% discount. Certainly recommend them.
- Yury F....
ASunset Air Inc
Very professional from beginning to end. Sales associate came on-site and did a complete walk-through and provided a professional quote and set accurate expectations on the process. The installation team was 1st class. They arrived on time, reviewed the work to be done and got right to work on the installation. Each one of the installation team members was a craftsman in their trade. The installation went smoothly, no surprises and the professionalism of their work is evident throughout. Excellent team of professionals and craftsmen. Thank you for a great job.
- Henry H....
ABlack Lion Heating & Air Conditioning
Our hot water heater failed on a Friday night -they came out - got us back with hot water that evening. then replaced one of the heaters early the next week. then 2 weeks later before a big heat wave our air conditioner froze up. I had been having problems with that the last year and a previous provider said it was ok. Ben from Black Lion came out again on a Friday night and got us back in business after a careful step by step analysis. He found and fixed the problem. they were very considerate, careful not to dirty carpets or anything and good people. best repair people I ever had.
- H D....
BAll Climate Heating & Air Conditioning
ALL CLIMATE SELLS BRYANT A/C'S. ALL CLIMATE WAS VERY WELL INFORMED ON THE PRODUCTS THEY SELL. THEY COMPLETED THE WORK ON TIME AND IN LINE WITH ESTIMATES.
- Karen B....
APrecision Air Services
Bruce showed up on time for the estimate. The price is very competitive. The installer showed up on time on the scheduled installation day. The quality of work is top-notched. They keep the customer house very clean during the whole process. The tube is hided in the decoration material so that no more drywall repair work is needed. They give me a free furnance tune-up as bonus. I would definitely hire them for another job going-forward.
- Yichao J....
AAll Star Heating and Air Conditioning Inc
It was great. It was a complicated job and they got it done on time. They were able to do it quickly. Two technicians came out.
- Mikel B....
AACTION HEATING & AIR CONDITIONING
Bob showed up on time and performed maintenance on our air conditioner checking for leaks, air flow, outdoor unit, and charging coolant. He also suggested to check our furnace since it would be covered within is one hour work time. He cleaned burners, checked blower fan, and offered suggestion for air filter.
- Wayne Y....
DSEARS HOME IMPROVEMENT PRODUCTS
Price and bid was good, but the installers couldn't complete the install. They claimed the crawl space was too tight. Got a complete refund, but what a waste of time. I've had other installers come out and they claim it's not a pleasant job, but it's completely do-able.
- Dave T....
ABlack Lion Heating & Air Conditioning
They came in on time. Were very professional. Did the complete job and mostly cleaned up afterwards. The 2 complaints I had are the reason I set quality to B. 1. They moved the stuff around in the garage but did not put it back in place or let us know that something like this happened. 2. The electrical work did not pass state inspection and I had to stay back extra time to get the work completed. Thanks.