Innovative Foundation Solutions LLC. Started off professional, but in the end are not professional, do not care about customer service, do not have problem solving skills customer service wise, or professional wise with regards to my house repair issue. I even question the knowledge of the inspector. Where to begin.....they started off very professional. By setting appointment, e-mailing the confirmation, and background information on the gentleman who was to come out. I have a crack in my foundation, and a basement moisture issue. On 8-22-16 2:00 p.m., Jym Cook inspected my foundation. He told me told that i needed to piles to lift up that side and keep it stable. I was told that what we put in the crack (blackjack) wasn't good enough. It would be best to put concrete in the hole. Bottom line i needed two piles at $1,200 each and to repair crack $800. Upon further inspection, it is evident i have a water issue. My downstairs fireplace on one corner is disintegrating and that side of fireplace the water meter reads the maximum reading. According to Jym, it reads "live" water. The other side of the fireplace reads dry. The side of the fireplace that is wet is connected to a workroom, that we use as storage. Jym and i went in there and he noticed debris on the floor and said, "there is a ton of mouse poop here." We inspected the wall, and then went back to the fireplace. Then Mr. Cook came up with the most ABSURD theory about the live water- he told me " i think that the fireplace is wet because of mouse urine". Now, i found this absurd, and i gave him a tactful way out. I said, "i dont buy the mouse urine theory. 1- because i have owned mice and rats as pets, one teaspoon of mouse urine is the worst smell-i don't smell any urine! 2- to read a "live" water reading they would have to be urinating full-time, and i don't see any evidence of rodents, and once again- i don't smell urine. I would theorize that that room has an unfinished cement floor and anything we place on the floor wicks up water, so i buy that there is an issue with the floor." Instead of listening and considering what i said he doubles down on the mouse urine theory. This is an ABSURD theory! Then he proposed a french drain for $10,000, but he wanted to tear up my house walls and floors, Innovative Foundation Solutions LLC would repair walls, but not paint, and they wouldn't repair the floors, so that would mean at least another $10, 000 to repair the floors and paint walls, and whatever repair would be done to the floors would not match. I told him i could not afford that, how do people afford this? Then he listed, various ways to finance...then he did what i think is totally unprofessional. He asked me, what is my budget?" This is a repair, not a luxury remodel! The cost is the cost. I told him to bid the foundation repair, and french drain, it has 6 days and i have no bid. 3 days later, I called the office to inquire where my bid is, they said they would contact Mr. Cook. I didn't hear from him. The next day i called the office and demanded a supervisor. I was told that Perry is not available, she would call me back. I said, " i am ready to write a very harsh review on angie's list, have her call me back." I received a call waiting from Innovative Foundation Solutions LLC, so i hung up on my current call and answered with, "is this Perry?" I was told no, i asked, " are you a supervisor?" She said no. I said, "why are you calling me then? I asked for supervisor to return my call , and trust me you are not going to be able to help me." I was told a supervisor would call me back. I never received a call back from a supervisor, instead Jym Cook left me a voicemail message thurs 8-25-16 3:45 p.m. - that said he has been busy, he would work on my bid "this evening" and would e-mail it. It is now 8-27-16, and i still do not have a bid. In the meanwhile, i have had Cory Myron from Ramjack ( who i found to be honest and professional, and who i would recommend for foundation issues) come out to look at the foundation. He actually measured things, and he informed me my foundation is fine, no work needs to be done! He also assessed my crack repair and said it was fine. FYI-the room where Mr. Cook saw mouse poop has been inspected by 3 separate pest control companies. ALL SAID - I have NO EVIDENCE OF RODENTS. I do not fault him for concluding that the debris was rodent poop, i fault him for not listening to me when i said the "live" water was mouse urine-that was not a valid theory. If he wants to waterproof my basement, i need a valid theory on what the water issue is. I believe that is his job. I have no faith in his job qualifications. And, with the run around, calling the office and no supervisor ever calling me back, I have no faith in the company to back up their work. I would not do business with this company.