Recent Review: After a horrible experience with another hvac company in town, I knew it was worth it to call Vailes. On one occasion, the furnace died-- my husband was at work and I was alone with my 3 year old daughter. I was nervous about having someone come out, but we didn't have any heat. When the Vailes serviceman came, he told me his name, I showed him to the furnace and hovered over him, demanding he explain everything that he was doing. He had the furnace up and running in a matter of minutes. Everything, starting with the phone call to the service and even the billing was very professional. Although Vailes is probably not the cheapest in town, you definitely get what you pay for-- honesty and the job done right. Vailes has repaired my furnace, my gas fireplace, and replaced my garbage disposal. Every single time, they have been reliable, efficient, and professional. I especially appreciate that I can rely on one company to do just about anything!