I got the name of this company through a friend, who knew someone whose pond was being cared by them. I heard that friend no longer uses them either. Daniel came out here in early 2008 to look at our pond, and make recommendations. We moved into a house with a pond, and really didn't know how to care for it. He made many recommendations, most having to do with how our pond wasn't deep enough and that it should be redone. I told him we wouldn't do that, and needed to know how to clean the pond. He said he would help with that. We called him in early summer, to help clean the pond. He said he was really busy, installing ponds out of state. He said he would call me as soon as he got back in town, but he never did. In October of 2008, our pond pump died. I called Daniel to try to get him to install a new pump for us. He said not to worry, that the fall is a great time for a pond to go out--the water wouldn't be too hot or cold for the fish. He said he would call us soon about installing a new pump. He said that he would figure out a few energy efficient pumps from which to select. I kept calling him from October to February, to get him to come out and install a new pump. He was always out of state installing ponds, and kept saying he would call us in a few weeks. I live in a rural area, and didn't feel like I had many choices for contractors like this. Otherwise, I would have called someone else. Finally, I called in February, really upset. It is really snowy here in February, and I was concerned about my koi fish dying due to the pond freezing up. He finally came over with a loaner from his shop, till the pump we ordered came in. He explained the pros and cons of external vs internal pumps, and we got an external. He installed the pump. Looking at the receipt, I really can't tell you the model number or anything. It's hard to read it on the pump. Very unprofessional, if I have to call the manufacturer. I called him once in early summer when the pump stopped, and asked him to come by. Again, he was out of town. Luckily, he was able to help me over the phone. That was the only time he helped me when I called. I called him on Saturday (2 days ago). We were having problems with the pump. I left an urgent message on his cell phone. He has not called us back. I feel like I paid for a pump and installation, but am way down on his list of customers to help. He is going after the bigger customers, from what he is telling me. I am willing to pay for a service call. I am not asking for anything free. I paid good money, and feel I deserve service. He seems most interested in tearing apart our pond and building a new, deeper one--which will bring him in more money than caring for our pond.