excellent communication, prompt arrival. I had two tubs and two sinks I needed to re-do, but when they LOOKED at my fixtures, three were just not doable- they were able to work on one tub. If your sink has crackling/cracking at the drain, this is what he's talking about and they CAN'T refinish the sink. Turns out I have one tub that is plastic over fiberglass, which they also can't resurface! (not their fault, and like I said, I'm glad they were honest and didn't try to "bandage" my current stuff) I appreciate that they didn't just try to fix something that shouldn't be fixed. So I have ONE shiny, amazing looking bathtub, and two vanities I just need to replace. Definitely would recommend!