The strengths of Green Acres included high quality work on patio areas and walls. They do extensive preparation that so far appears to provide a solid foundation for the patio and walls. The ponds they installed are quite lovely and overall we are pleased with the quality of the installation itself. Bill Garren provided good input on design. The crew generally worked very hard. In particular one member of the crew took the initiative to build a retaining wall out of rocks available at the worksite that solved a runoff problem exacerbated by the Green Acres’ installed masonry walls, but not accommodated by their design. The major issue we had involved the pervasive lack of supervision of the crew which led to mistakes, including the installation of a gutter within the parking area rather than at the bottom edge of the parking area—as we had repeatedly told Bill Garren. While Bill offered to remove and reinstall the gutter, we would have had a large repair in the parking area susceptible to generation of potholes in winter, so we opted to leave it where it is. The hardscaping plan included construction of a bench using a marble slab on site. A Green Acres employee crushed the marble slab by toppling a pallet of blocks on it. The marble slab could have been easily moved prior to placing the pallet adjacent to it or the pallet could have been placed elsewhere. We were offered no recompense for destruction of the slab or failure to construct the bench. They also ruptured the water line to the house and cut the underground phone line; both were repaired fairly quickly. Overall the work could have been done much more efficiently if adequately supervised, which would have shortened the time spent on the job and produced fewer mistakes. Several final details were not completed, in particular, the placement of additional decorative stones, which are plentifully and easily available near the construction site. Application of mortar on the front steps was totally inadequate, with dozens of gaps and holes left. While these gaps and holes were readily observable, the installer (Garren’s project supervisor) refused to comply with the our request to look over all the mortar joints and apply additional mortar where needed. Instead, he initially demanded that the homeowner point out each of dozens of defects. And finally, the crew laid a bed of gravel alongside the project area to facilitate the movement of their equipment across the bare clay. We now have an unsightly layer of gravel, in which we suspect nothing but weed grass will grow, alongside the new walkway. No attempt was made to mitigate or correct this gravel bed. A heavy truck delivering material crushed a brick pillar at top of our driveway because the driver turned in the wrong direction. We accepted Green Acres offer to rebuild the pillar and asked that they move it a couple of feet farther from the driveway. Although relocating the pillar would have resulted in substantially no additional work, Bill Garren refused unless we paid him to relocate it. We rather thought our forbearance regarding the marble slab and the incorrectly placed gutter warranted some consideration on his part. In addition, we would have appreciated candor on the part of Bill in realistically estimating the start of the project and the completion. He said he was delayed several weeks by rain. Undoubtedly the unusually heavy rain delayed him this summer. This does not explain or excuse his empty promises of a full work crew for the entire project, including when he would have people on site to correct discrepancies such as the mortar joints mentioned above and an incompetently installed electric cable for the pond pump that caused the pump to stop working. We did not have the full crew for the vast majority of the work, as the supervisor was offsite doing other jobs or attending to personal matters. Overall I think they are overpriced and I would probably not do business with them again.