Scheduling was easy. We did get the discount price because we did it in early Spring before they got busy--highly suggest doing at that time of year to save 15%. Just call to find out details of timing. Color selection was very stressful/tricky. Esp. since I was doing Whole house and I'm not good with design/visualization. Hired Certapro consultant to help with color choices--very pricey, about $300. I think she was here 3 hours. It was somewhat helpful overall. Some rooms she was very helpful and color turned out wonderfully. Other rooms, not so much. Dining room suggested colors looked awful on wall, she viewed and agreed, as well as multiple other people I had asked. But, I didn't get further suggestions from her, that would be extra cost. So, I ended up painting it same as foyer, which ended up very bland. One upstairs bedroom was supposed to be Brown according to what I wanted for little boys room as well as what she suggested, it turned out beige on wall, I guess with lighting, etc. sample on wall looked darker, but not when entire room was done. Looked the same as light tan in hall/foyer. Literally cannot tell it isn't the same color. It isn't a bad color, but I was going for "brown." So mixed reviews on that. Wouldn't pay that much money again with only partial satisfaction. There were some mix ups in painting "plan." but I guess that is to be expected with such a big project. Only one that really irritated me was one bathroom ceiling did not get painted (?) My instructions were to paint ALL upstairs ceilings. I had missed it on the project plan, but when I called b/c the painters said they were instructed not to paint that ceiling, she said the don't necessarily paint all ceilings just b/c the walls are to be painted (this I know, but I had instructed otherwise), so I was charged and they went back and painted, but didn't recover everything that time, so there were (still are) paint splatters on things in there, toilet, floor. Other than that the painting job went well. I did tell the painters I wanted Satin wall sheen due to wash-ability and they bought all egg shell--every room. I didn't say anything, thought no big deal it should wash... It doesn't. it comes off the wall when you wash it with mild soap and cotton rag. Very unhappy with that. It is Zero VOC paint, which I saw after-the-fact did not have as good of reviews as the regular interior paint, so that could be why (?) I think it was Sherwin Williams, that or Ben Moore. The painters were very courteous, timely and professional. the overall job turned out beautifully. Will have to touch up some areas in the future due to poor wash-ability, though. I would probably use this company again.