My first experience with Mannix was about a year ago. We were leaving for a week away, the dogs were staying home with a pet-sitter, and it was really hot that week. As we were packing up the car, I noticed it was really hot inside. Turns out the AC wasn't working at all. I called a few places and all said that they couldn't get me in until a day or two. Mannix listened to the pickle I was in, and sent Dave over right away. He explained and showed me what was wrong, and fixed it right then so we could leave as planned and not come home to roasted pooch. That alone qualifies for A+ rating. A year later, I still had AC but noticed it ran all the time and never got very cold. One call and Dave was there shortly. He walked me through the problem, and gave me the list of options, including the least expensive temporary fix of a few hundred dollars. I suspect any most HVAC companies would have told me I needed a new system right now. Why? Because I don't know any better. Not Dave. He was honest and explained what my options were fully. Next, I met with Patrick to discuss the options and costs of replacing part of all of the system. He was also prompt and he too explained the full range of options, including doing nothing for now. Again, no hard sell, no false panic, just the truth. In the end, I decided to go big and replaced the entire AC and furnace. They also ran the gas line so I could finally have a gas stove! They were able to relocate the outside unit to a better location, and keep my existing humidifier. The crew that did the work were super nice and friendly, they got there when they were supposed to and finished on time. They left no mess, and both Dave and the work crew always put the little booties on the keep my floors clean. They even tolerated my dogs 'helping' them as they worked. As a female homeowner, I have more than a few times experienced service "professionals" that try to take advantage of my assumed ignorance. Not these guys. Not once did they try to BS me. This is a huge to us ladies out there. So thanks for that Mannix. My only complaint is that Mannix doesn't also do every other kind of home repair. They would be my go to guys for everything if that were an option.