Recent Review: After receiving a phone call from Ms. Ana in response to the comment, I'd like to correct something. We weren't charged $25 last-minute for the oven cleaning. Rather, when we scheduled the appointment over the phone she let us know the price and we agreed to it. Instead, we should have said that the prices for extra services such as oven cleaning weren't listed on Angie's List. We definitely apologize for misspeaking. The next section is long. TLDR; we maintain the other stuff we said in the previous comment. They did a good job overall, which is why we gave them a B, but we want to be truthful about our experience too. That's all. Ms. Ana was very professional and diplomatic on the phone, even while explaining that she wasn't happy with our comment since it affects her company's image... I wasn't going to go into detail, however I'm disappointed by the explanations she gave. Like we said before, we made an appointment for 8:30 am and they came 40 (not 45) minutes later without explanation. I called twice and left a message during that time, but they didn't see that I called until they arrived because they were using their phone for gps.... Let me be clear, it wasn't a big deal that they were late. But why wouldn't you as the company call and say 'Hey we're gonna be late, we're traveling from DC and we're stuck in traffic'. That would've been fine, I understand this kind of thing. Okay, so they didn't call, and when they arrived they didn't explain anything either. Okay. Neither of us said anything about it and I thanked them for coming. Next, near the end of their service I did a quick look at what we asked them to clean, which primarily was the kitchen and bathrooms since we were moving into an (empty! and mostly already clean) house. We asked them that if after cleaning those they had time left over to please mop the floors in the kitchen and living room. The bathrooms were mostly good, except they missed a few spots that I showed Ms. Ana. She wiped them down and they looked good. No cause for complaint! Until I reached the master bedroom shower. The floor was still dirty. It had stains that don't come out easily with regular cleaning. I already knew that, and I also know that they do come out very easily with the right products. Ms. Ana said they were impossible to clean, that they were too old, and that she didn't want to use her nails to scratch them out (?? no one said she had to do that). She said this at our house and again later on the phone. I wish I had a picture of the shower floor... SMH... it wasn't even that bad. The problem that I have with this is that 1. you as a cleaning professional don't know how to approach stubborn dirt and say that it is impossible to clean because you used Clorox and it still didn't come out. A quick 10 second search on youtube or google will show you exactly how to clean this. For people out there who wonder how to remove a stubborn shower dirt from the floor, here are two methods that will 100% work every time, no matter how bad the dirt stain is on most shower floors: use an oven cleaner, such as Easy Off. The second way, if you don't want to use chemicals, or you just want to use something you already have at home, please look at this youtube link: [*** Link removed ***] The title of the 2 1/2 minute video is "How to Clean Textured Fiber Glass or Plastic Shower Floor". The lady in the video uses baking soda, hot water, a bit of vinegar and dish soap. By the way our shower floor was nowhere near as bad as in the video. Okay the second problem I have with that is that you tell me it's impossible to clean, that it's too old, and then you show me that by using a rag, a sponge, and a spritz of purple cleaning spray (maybe Fabuloso?). Those are clearly the wrong tools that would never work, of course those won't work. The shower floor is discolored/stained and it's mostly due to hard water and mineral deposits that will make the floor look dirty no matter how many times you clean. You just have to know which products are effective and safe for that simple problem for fiberglass or plastic floors. You might be able to use Lime-a-way or CLR as well. Regular Clorox is not for that. I trust you as a professional and I'm paying you for your time and expertise. I'll include a picture, but it's not of my shower, it's just an image I found on google. The floor was just as dirty as what's depicted. Okay. I wouldn't have written any of this at all on Angie's List, and honestly this stuff is not a big deal and it's easily fixable. But instead of seeing why I said my previous comment you only defended yourself and said that it was impossible and that you're not happy with my comment. I'm not gonna argue. Lastly. The refrigerator was empty, mostly clean, but we still asked for Ms. Ana to wipe it down. After she took a minute to wipe it she asked me to come look and see if it's okay. I barely glanced inside because it actually did look clean at a glance and I just wanted them to finish... That was my mistake. After they left I checked it again and saw the same few crumbs that were there before, the same juice box straw wrapper that was there before and now, there was residue from the wet rag and cleaner they used so it was streaky too. Honestly Uh, other than that Ms. Ana was nice and the oven was cleaned super well.