Recent Review: Even though we experienced a few problems with this job, initially, the president of the company, Steve Gotschi, came out to the house personally - and many times - to resolve each issue. Immediately after installation, we noticed that (1) many of the shingles were not laying flat, (2) there were many small, thin "fingers" of shingle material throughout the roof that looked susceptible to easy breakage, and (3) there was a hole in one part of the aluminum siding where new flashing had been installed. Steve invited the Certainteed (shingle manufacturer) District Manager to inspect the roof with him, and they determined that the shingles were not laying flat because the job had been done in cold weather, but that the shingles would lay flat and seat themselves once warmer weather arrived. This sounded like a reasonable explanation, and we agreed to wait for six months to see what would happen. In the interim, Steve replaced several of the more severely warped shingles, making the roof look better. It's obvious he knows what he's doing since it can't be easy to remove and replace a shingle in the middle of a run and make it look like it was installed as part of the original installation (and he was kind enough to replace many). Sure enough, the rest of the shingles did indeed seat themsleves properly after the sun's thermal energy got to them and the weather started warming. The Certainteed rep took some of the replaced shingles to determine if the "fingers" were a manufacturing defect. He later reported that they were not defective, but rather just a result of how the shingle cutting machines were set up. Both he and Steve assured us that, because of the great warranty we have on the shingles we chose, as well as the workmanship warranty from DryHome, any shingles whose "fingers" may break off in the future would be replaced under warranty. Finally, the hole in the siding was creatively repaired by affixing a formed piece of aluminum to the area which covered the hole and acts as a channel for rainwater. Therefore, all three of our issues were handled promptly, professionally, and to our satisfaction. During the process, we got to know Steve personally and he struck us as a fair businessman and a personable family man. He stood behind his company's workmanship.