Recent Review: They were extremely helpful and explained everything in detail that they were doing and were extremely careful not to track in dirt or mud on my new carpeting. Two different teams of two each came on two separate days and worked the entire day. On the first day, all of the plumbing repairs were made and dishwasher installed, which had not been contracted and ended up costing me more than had I had Lowe's, where I bought it from, install it. Nonetheless, it was done correctly and efficiently. On the second day, the service manager called and asked if he could put off until the next day having another team come out because of two emergency plumbing calls of major leaks, including one in a school. He said if it was imperative he could send a team out later in the day, but then they would not be able to finish until the fourth day. Because we were not planning to move into this house for a couple of weeks and I still had considerable other work, primarily painting (Yeah, I should have gotten it done before the new carpeting, but I am good painter and don't make much of a mess.) and adjusting doors and replacing or removing light fixtures, which I also do myself), the delay really didn't make much difference, and though I had a contract price on most of the stuff, I knew I had a bargaining chip for other things I discovered I wanted them to do. On the third day, the second team called to say they would be on time, to ensure I would be there (a 10-mile drive from my previous home), and when they arrived they immediately assessed the work I had lined up and jumped in. While one disconnected the old hot water heater, the other began installing a new service line for the electric one. After finishing with the water heater, one began working on the garage ceiling, including replacing an entire 4-by-8-foot section, while the other began working on the walls in the laundry room and the garage. The ceiling and wall holes had been made either by a plumber looking for a leak for the previous owner or the bank which foreclosed on the home. All of the leaking faucets and commodes were the result of the home being empty for nearly two years and having all of the water drained from the system, allowing the rubber gaskets, seals and flushing mechanisms to dry rot. The guys really liked the house, and when I ran into them a couple of months later at my father's in law home (I had recommended Michael's to his wife, after she discovered a propane gas furnace vent/drain leak.), they asked if they could come by later in the week when they would be working in the neighborhood to check the house out with all the work done and furniture in (Plus, they wanted to see my new big flat screen 3-D television, which is simply amazing, in operation. The two new TVs I bought for the new house had been delivered and were sitting in boxes in the sunroom, where the appliances were stored until being installed.