The pergola looks very good and appears to have been well constructed and installed securely. The crew was very professional in terms of how they interacted. The reason for an less-than-excellent ratings were in respect for my time and supervision. 1) I was not informed of a delay by one day and, therefore, my husband had to call to get that information and was delayed in getting to work. The next day, the crew arrived about 15 minutes late. 2) While the crew arrived for installation, the supervisor did not arrive until later, so there were some communications issues resulting in the mistaken removal of an important vine in the yard, which I was luckily there to catch. In addition, I was then pressed for time in making last-minute, unexpected decisions. Some of this could have been avoided had they made an on-site, in-person visit, which was specified in the package but did not occur. All that said, they did a good job at a good price; these types of things would be issues and lessons learned to work out in advance of future work.