Initially, things went great - a supervisor in the area called us at home that evening to determine if we needed them to come out that evening or if the next morning would be acceptable. As the rain had stopped, we decided to allow the man to stay home, and come in the morning. The following morning, the supervisor and 2 workers arrived to survey the damage and place several large dryers in the 2 rooms affected. Seemed just fine with us. Unfortunately, several days passed, my furniture was still in disarray, we still had a hole in the ceiling, and we still had several large dryers/blowers running in the basement, and nobody had returned to provide us with a status update or remove the large, noisy, disruptive and very expensive (on our electric bill, that is!) machines. Upon contacting the supervisor who had called us the first evening, we were treated horrifically - he was incredibly rude to us (after finding out that we RENT this million dollar home for $4k a month and are not the actual absentee owners) and very rudely demanded that we not "fuss at him" when we simply called to inquire when he would be sending his workers back to remove the loud machines and complete the job. My husband is an attorney and can get confrontational at times, but he was nothing but sweet and forgiving at first, although after being verbally abused and treated so rudely by this so-called supervisor from a company so in appropriately named "Service Master," he did become upset, but was still very professional. This supervisor was one of the most unprofessional people we have encountered, and we have owned businesses for over a decade.Rather than attempting to assist us with our problem, as is his JOB to do, this so-called supervisor HUNG UP the phone on us. I have never been treated so horribly by someone who is getting paid to WORK FOR US - not even by fast food staff. The workers themselves were courteous and performed the work that this jerk directed them to do, but I would NEVER use this company again, nor would I recommend the company to anyone (other than my enemies). It was a week before they came to remove their equipment, and even after this jerk came back to get the equipment, he left without a word to us about the remainder of the repairs, the cost, why it took so long for them to remove this large and disruptive equipment, etc. If this individual worked for us and treated our clients this way, he would be fired on the spot. Shame on ServiceMaster for providing such horrible service.