From Day 1 I had a sense that I'd chosen the wrong provider. I had a little issue with my Tiger River spa, and Aqua Oasis came out and addressed it. It didn't go well, but it wasn't a terrible experience. Literally days later, a friend of mine noticed an obvious leak coming from my spa. I'd seen the water pooling outside the spa before, but didn't put 2 and 2 together (maybe I was turning a blind eye, as I recently purchased this home and spa). I wondered why Aqua Oasis hadn't diagnosed this obvious leak when they were here, and why my friend (a military intelligence officer, not a spa expert) diagnosed it instead; but I (foolishly) called the company again. They came out and told me they needed to tear the wood and insulation out of the side of the spa to get to the problem. They told me they'd charge $85/hour to do that, or I could do it myself. I agreed to have them do it (and wasn't sure why they had asked me to do it-- dentists don't offer to have you anesthetize yourself before a procedure!). They tore out the insulation (and left it lying on the ground), found the leak source, ordered the parts, and quoted me $280 to do the entire job. They also informed me that a new wooden side to the spa would cost me $200-$300, and suggested I could purchase plywood as an alternative if I didn't want to spend that. So far, so good-- they were giving me options. A week later (they had to order the parts), they came out and installed new hose/couplings-- and left. They hadn't replaced the insulating foam! I called and informed them that they needed to do the foam, as I wasn't paying them to do just part of the job; and they reluctantly returned and sprayed in some foam. Then, their techie told me that I could trim the foam myself with a saw, after it expanded and dried. I'm paying them $280, and they want ME to finish the job? They also told me they wanted to charge me extra for the cans of foam ($3/can), and that felt a little nickle-and-dime. I wrote them their check, and they left. After they left, I discovered that they hadn't used enough foam. They had hardly filled in the gap! I went out and purchased 2 more cans of foam, and finished the job. After it dried, I trimmed it myself and built and painted a really nice replacement panel for my spa (I should have hired ME!). I then tested my water, and found it was all out of whack. I found out from a friend that the Aqua Oasis guys had drained the spa to do the work (and had a little smoke in my back yard while hanging out), then filled it 75% up with water from my hose, and didn't bother to treat it. Great-- more work for me. For the first time, I had to adjust the water hardness, in addition to the usual balancing of Ph, Alkalinity, and Chlorine. That meant a 30 minute drive to a place in Newport News (a great place that I'll review later). It would have been a nice touch if they'd left me a repaired spa, with foam applied as it should have been, and having trimmed the foam, and with water that was good-to-go as it was when they got there. Then, there was the lead guy's attitude. He was "sullen." Yes, that's a good word for him. He wasn't helpful, and treated me like I was an idiot, a sucker, or both. He was passively and subtly rude, doing things like carelessly almost drowning my Motorola Droid (not a cheap phone) via inattention, then saying a listless "sorry" without breaking stride, making eye contact, or interrupting what he was doing. The guy's website says he has a BA in Business Management. I sure hope that's not true. Bottom line: This was not a pleasant experience. If the company rebuts my claims or somehow impugns me or my perspective (which I'm sure they will), just remember: BEWARE.