If you are planning to have a security system installed, please think twice before using Lake Anna Security. I went to them thinking I would support a local business, which I always try to do. What I didn't realize is that they would take me to the cleaners and install very basic equipment while charging me for gold and platinum level equipment. For instance, after they installed a complete home security system, including two cameras, I thought to myself that the equipment looked somewhat ?cheap? compared to other systems I had seen. So I went through the list of everything they installed and went to Amazon and other retailers to see just how much would it cost me to but the equipment myself - and the grand total was a little less than $1500. But I, in the end, had paid more than 3 times that, so I guess the installation, which took a day, cost thousands of dollars. That doesn't take into account dealer prices or anything else, so I?m sure the actual difference was even more than that. Every business needs to make a profit ? I understand that. Now, if the equipment was first rate, I probably wouldn't be so upset. But at every turn, the equipment was not really what we discussed or it doesn't meet my needs, which should have been addressed, based on their expertise after we discussed what I was trying to accomplish. Some issues with the security system components: The cameras are both cheap and clunky (TENVIS IP ROBOT 3 - $69.99 at Amazon!), but were described as small and unobtrusive, but they are anything but. Both my wife and I were picturing discreet domes based on the discussion with Lake Anna Security, but instead they are huge and clunky. But I really didn't even want indoor cameras ? I wanted to see down the steps to our dock as well as the front door ? well, Lake Anna Security told me that to install anything outdoors would require a commercial system for another several thousand dollars ? but after doing research, I see there are dozens and dozens of outdoor IP camera that are well rated that would have served the same purpose and more importantly, actually did what I wanted them to do. Now, I have an indoor camera that is facing a window that sees the dock, but is utterly useless at night, since the infrared reflects off of the glass, something I would have expected Lake Anna security to know. The other camera works well, but again, is huge and ugly - more like a baby monitoring camera than a professional security camera. Also, it requires a separate app to view, so it's not linked into the other components of the Honeywell system. One of the main things I wanted when discussing with Tony Barrett, the owner of Lake Anna Security, was the ability to control the security system remotely by using the TotalConnect application on the iphone, computer, etc. The keypad that was brought out was something reminiscent of the early 1990?s. It didn?t have the ability to do home automation, wifi connection ? nothing. I complained at the time and they brought out a upgraded system (Honeywell 5100), that I was charged an additional $100 for - but will I be able to use it for controlling things like lights, the thermostat, etc. using the famed Honeywell TotalConnect app (remember, this is one of the major things I wanted)? Of course not ? that would require TWO separate additional components, costing me several hundred dollars). This is more aesthetics, but when you are paying top dollar for a security system, I would expect to have the better quality equipment used. Instead, bargain basement door and window sensors were used, instead of the readily available models that are about ½ the size and don?t stand out. I must say, the folks at Lake Anna Security are very nice, prompt, and install the equipment fairly well as far as aesthetics, and they can definitely sell you pretty well. But since we have had the system installed I have had random sensors just stop working, resulting in a 4 am call from the monitoring company while I was halfway across the country - not exactly confidence inspiring. What makes it worse is that my wife tells me that she doesn't feel safe due to these issues. Bottom Line: I feel I was ripped off.