We chose Dominion Hardwoods over another vendor on the strength of their initial visit; Gene was more engaged with us than the other estimator and we thought that would translate into a better job. When the estimates came and Dominion's was the lower of the two, that was just the icing on the cake for us. We boarded our cats and moved out of the house to give the crew the perfect environment in which to work -- no cats, no footprints, no interfering residents. When we arrived back home, our first impression was good. The color was wonderful and the floors looked great. But the closer we looked, we found swirl marks everywhere, some of which were left by the buffer. Many others, though, on closer inspection, actually had stain in them and were obviously scratch marks from the initial sanding grits that had not been properly sanded out during subsequent sanding passes with higher grits. I'm a woodworker myself, and this is a sign of improper sanding technique. It is, despite Gene's later insistence to the contrary, possible to get out all sanding marks with proper technique. We also discovered that our refrigerator had not been reconnected to the water supply, that there was an obvious margin of poly where the fridge door opens so that whenever the door is open you can see the bubbly area where the poly zones blended between the area under the fridge and the area in front of the fridge. As we inspected still further, we found more of the sanding marks around our kitchen island and in the transition between the family room and breakfast nook. And in our main entry hallway. Furthermore, in our entry hallway, the sanding job (which we learned was necessarily done using an edger instead of the larger floor sander due to the way the boards were oriented) was so poor that the floor looked ripply, especially when compared to the nice flat surfaces on either side of it. Standing in our kitchen and looking toward the front door, the ripples leaped out at us especially with the morning and evening sun glinting across them. When we looked at our stair treads, we found that the bullnose edges of every single tread was now rough. My wife used to dust these and knows that it wasn't this way before. And the sides have chunks ripped out from where the crew used a scraper to remove finish but never though to apply sandpaper to make them smooth again. On some of the treads, there are vertical chatter marks from where the scrapers skipped across the face of the tread leaving gashes. We emailed Dominion to tell them we had some concerns. They said they'd come by and the next morning, two crew members we'd never met arrived, looked around, appeared overwhelmed, took some pictures, made a phone call from our front yard, and said they'd be back later. They returned the next morning, sanded down and refinished a few spots, and said they'd be back later with a full crew. They returned that night with a full crew including our original crew manager, refinished our entry hallway, some areas we had not indicated had problems, and sanded and then ruined by improperly staining in our kitchen while ignoring all the scratched boards around it. This board is now not only noticeably lower than its neighbors but the stain is blotchy due to poor wood preparation. They returned the next morning to apply poly to the entire floor in an attempt to blend the finishes and we had to be out of the house all day while our cats were locked in an upstairs bedroom. We returned to find the result less than ideal -- the single board looked terrible and the repaired areas looked "patchy", with variances in sheen and color evident. We contacted Dominion again and registered our displeasure. This finally got Gene to come by and take a look. After much persuasion, Gene agreed that the stairs were damaged, that some of the scratches in the floor actually were made at the sanding stage, not by the buffer as they first tried to insist, and that the repairs so far have produced sheen and color variances in the floor. When I told him about the single board in the kitchen, he said, "We don't refinish single boards," until I showed him the lone affected board and the crew manager admitted that they had for some reason sanded and refinished just that one board. We still don't know why. We have also discovered dented window sills on where it appears someone repeatedly rammed a sander into the sill board while sanding. Most disturbing to us, during our walkaround with Gene, he several times pointed out to us that "you can't really see these scratches when you're standing up." But when sitting in chairs, on sofas, picking things up off the floor, or sitting on those floors and playing with our kids? We still see them. Besides, the fact that they're there at all should have been the issue, not how close you had to be to them to see them. They said they'd attempt to fix the stairs and the area in the kitchen with the most stained scratches. We instead decided that we'd rather not make the floor look any patchier than it already is and we had no faith left that they can improve our situation. We ended up paying the bill, minus a negotiated and agreed upon discount, and are chalking this up to a learning experience and will choose our contractors (and supervise them better) next time. My wife wants her house back and I want her to be happy. I believe you might be able get good results from Dominion, but insist on inspecting their work at each step of the process to make sure you're getting the results you want, and make sure you amend the statement of work to specify that the job isn't complete until you're satisfied.