Recent Review: Eand R Exterminating specializes in bed bugs and is the only company in our area that offers heat treatment. Owner Tony Roddey came the day after we discovered the bugs and did a comprehensive inspection of our entire house. He was professional, knowledgeable and understanding about the trauma we were going through. Unlike the other company we consulted, which said we had to treat the entire house--twice--with strong pesticides and essentially move out (with our cat), Tony determined that the problem was in one room upstairs. He proposed to heat treat that room and use chemicals throughout the second floor as a preventive, and answered all of my questions about the effect of heat on various things in the room (such as books). The other company only gave a 30-day warranty. Eand R guarantees their work for six months. To give us some peace of mind until the treatment, I went to their office to pick up and quot;defendersand quot; for all of our beds. Cathy in the office gave us comprehensive directions about what we had to do to prepare. On the day of the treatment, Tony and Brian arrived exactly on time and explained in detail what they were going to do. They plugged their big heater into our kitchen stove outlet and ran a huge cord up to the bedroom, then heated the bedroom to 130-150 degrees for several hours, monitoring the temperature remotely from our garage. They were here from 9 a.m. to 5:30 p.m. We and our cat didn't have to leave the house, we just had to stay on the first floor. It took several hours for the room to cool down after they left, but we could have slept in the room that night. They put bug-proof cases on the mattress and box spring. We chose to sleep in a different room until after Eand R performed their one-week inspection. We moved back into the room the day after the inspection, and my husband was bitten that night. We hoped it was something else, but last night he was bitten again. We called Eand R first thing this morning and Tony was here within three hours. He was very concerned, and reiterated his six-month guarantee, saying even one bug is one too many. We discussed the possible sources and solutions, and decided that a bug might have survived in the folds of an electric blanket. Tony treated the bed frame, mattress and box spring again, and we quarantined the blanket and washed and hot-dried all the linens. If we are bitten again, Tony said he will make a CO2 trap; and if necessary, he will do the heat treatment again. I wanted to write this review now, even before we are certain that the problem is solved, because we are convinced that heat treatment is the way to go, and Eand R has been responsive, capable, caring and dedicated. We are confident that Eand R Exterminating will do whatever is needed to combat these stubborn pests.