Recent Review: The sales person, Jonathan Greeson, was direct, honest, and very pleasant and easy to work with. He arrived on time to measure, and he kept me informed throughout the purchase process (status of order, arrival, and delivery). The customer service department, Sharon or Shari, were responsive when I called when installers did not first arrive when scheduled. There was a several day delay in installation because of some missing boards and there was some miscommunication about when the installers would arrive. I expected them three days in a row and they never arrived as scheduled. In the end, it worked out fine. The installation job was not excellent, but very good. The crew, when they did arrive, worked over 14 hours in one day to get the job done so I could move on with other remodeling.
Recent Review: Beautiful product, good prices. Only issue was a delay in shipping of several weeks due to inventory. This delay caused issues with scheduling on a whole-house renovation and it would have been quite useful to know about upfront, rather than having to call them repeatedly for updates. When the flooring finally arrived, weeks late, it was beautiful and in very good shape. I would use them again, but I would order much earlier than needed to allow for any delays.
Recent Review: This company was very professional. They were open to suggestions and had several good ideas when we were making our selections. They came to us with drawings on how to customize the shower. They were very good about working around other subcontractors on the job site. This is the second house that they have done for us. The first one was a much larger job involving more customized work including making area rugs. The carpet and padding were top quality along with the workmanship.
Recent Review: They were great. We had received an estimate from another group in excess of $3,000 - they quoted the wrong carpet (after we spent about 45 minutes picking out the exact carpet and level of padding we wanted) and they miscalculated the square footage by almost 300 square feet. After repeated attempts to get a revised quote, a neighbor sent us to The Carpet Store (they replaced her flooring about a year ago). We went in on Wednesday evening, got a general quote from Corrina based on our square footage estimate and made arrangements for someone to come out the next day to take measurements. The quote based on the measurements was within $100 of the general estimate. The carpet was scheduled for installation the following Tuesday. They arrived EARLY and were very pleasant and professional. We have already recommended them to two other people. In our remodeling experience we're finding that customer service isn't always strong with some companies but we had no problems and could not be happier with the service we received from The Carpet Store. We'll be using them for the wood floor in a couple months and have every expectation that the cost will again be almost exactly what we were quoted.
Recent Review: Kelly came out for the estimate, she is extremely professional with quite a bit of experience. Her crew started work about a week later and replaced both bathroom floors (powder baths) and kitchen back splash. Her final price was approximately 600 over her estimate. I recommend buying the tile yourself if using them to keep track of the money instead of letting her buy it for you. Her crew was very friendly and easy to be around. They did an excellent job with the tile and we are very pleased with the quality of work.
Recent Review: H&H Hardwood Supply installed beautiful, flawless red oak floors, completely transformed the space from meh to WOW! High-end, quality materials and work with an unwavering attention to detail. H&H's dedication to doing a great job shows every day as their floors make a huge impact on both the look and the feel of the space where their hardwood floors are installed. They previously installed hardwood floors in our family room and we will continue to use them throughout the rest of our home. The H&H team is professional, skilled, prompt, knowledgeable, and they ensure that you thoroughly understand the process and the options. We are completely satisfied with H&H and their work. They will continue to be our "go-to" for hardwood floor installation. Highly recommended without reservation.
The floor had some cracks in between boards as well as some other flaws. The provider sanded and troweled the floor of one bedroom, filling in the cracks. He then sanded again and finished with a wonderful finish. It looks wonderful.
- Kenneth H....
AFloor Foundations/Pierson And Sons Construction
This Husband/Wife team are a pleasure to work with. I knew when Toni was excited to see the original 1840s heart pine floors in our house that we were in good hands. They know wood floors. Toni's estimate process was quick, easy and reasonable. Their references are excellent and they clearly have a talent for restoring antique flooring as well as contemporary. Our work went ahead as scheduled, in fact better than scheduled as they were able to bring our job forward one week. Bob is the muscle in the duo and the true 'floor guru'. When he arrived on site he gave us some options and guidance, we listened to his experiance and were not dispaointed with the results. Our white oak floor in the modern extension (11years old) looks brand new again. The heart pine in the original house is just perfect. He made a couple small repairs to the floor using the best matching wood available and they are masterfully done. These guys issue very clear instructions on preparing for floor treatment and guidlines on what to expect. A pleasurable process with spectacular results.
- Steve S....
BDominion Floors Inc
Steve was very dedicated to finishing the job. He was very neat and very diligent about his work. Showed professionalism, but a great personality, indeed.
- John &....
ADominion Floors Inc
Dominion Floors gave us a reasonable estimate, arrived on time to do the work. They screened the floor and applied a new coat of polyurethane. Days later, it was apparent that some of the old glossy sheen still showed through, which we knew was a possibility, and Dominion came back and applied another coat that made everything look good. It was a very nice job, and there was no dust or hair or dirt in the finished flooring, which was a problem with a different company.
- Susan K....
AJK Carpets, Inc
I will be using this company again. From the first time we entered the business, met with Michelle, and began the purchase process, it was smooth with true professionalism. John came to the house to measure and prepare the quote and was easy to work with. The installers are rock stars--they showed up on time for a two-day job and finished it in one day, we were stunned. The entire process, from quote to installation was less than three weeks.
- Wayne S....
AKFD (Kruper Flooring Design)
Joe and I got in contact and we talked about our plan for the basement - types of flooring and where it was going, etc. We quickly scheduled a consultation where he brought some samples and measured. We got the estimate quickly, accepted the price and confirmed options. A sub crew installed all of the flooring (probably total 1000 sq ft combined) in one day (they were looking at 2 days, but ended up deciding that they could stay a little longer and finish up). Both the crew's foreman/supervisor (who I never met, but spoke with on the phone) and Joe contacted us to confirm that everything went well, which it did. All of it turned out beautifully and as expected. Highly recommended.
- Michael S....
This company is Amazing Alex and Larry took great care of our house and by the time the flooring and deck were completed our home was an entertaining masterpiece.
- Toni B....
ACS Tile LLC
Everything went great. Excellent work. Great prices. Communicates everything in detail. Strongly recommend.
- Jeff H....
ADominion Floors Inc
Crew did an outstanding job of blending in to existing hardwood in hallways. Perfect match in color, style and gloss. You can't tell where original flooring (ten years old) and new merged. Job completed in a timely manner. Gene was great with recommendations and was flexible as we made some changes to the contract. I would highly recommend this company for your flooring needs.
- David S....
DThe Carpet House Design Center
Five weeks ago we had new flooring placed in the house. Very pleased with the flooring. While on a vacation, a leak was found under the new flooring in our main bathroom. With numerous run arounds with the Carpet House and just as many excuses on why they could do nothing. Even though the problem was a result of the toilet not being seated properly by the contractor they hired and we paid extra for. Luckily, the sub flooring was saved but the vanity and sink could not be saved. We scheduled them to come back and reinstall the floors and install the vanity and toilet. The contract showed up with no information on the toilet and vanity and refused to install them. Their error has cost us countless hours of stress and repairs and and an additional $500+ to get our bathroom back. You know a company's true colors with how they handle their customer service after they received payment. While the floors look great, we can never recommend their services.