Short version: Bradley Mechanical was paid $900 to clean the ducts in my sister’s home immediately following a complete mold remediation. They didn’t clean the ducts in the basement (see photos) and their process re-contaminated my sister’s home with mold-laden dust spores, ruining over $17,000 of work. In February 2019, my sister needed air ducts cleaned in her home following a complete mold remediation. Bradley Mechanical was suggested. When I called, I asked specifically if they were experienced with duct cleaning in conjunction with mold remediation and was told "yes" by the company rep. On Feb. 21, 2019, I met with Darryl McCaulley, Bradley's Performance Manager, to inspect the system and discuss the job. The mold remediation contractor was also at that meeting. I emphasized again the need for the duct work to be cleaned without re-contaminating the house. At that point the entire house had been cleaned and treated for mold, with only the duct work remaining to be cleaned and treated. The ducts were closed throughout the entire remediation process and were not opened until Bradley's crew came on Feb. 27 to clean the ducts. Hunter Cash and one other crew member came in, set up and went to work. They seemed to be vacuuming out the ducts from the first floor with a powerful vacuum from the truck, but I am not familiar with duct cleaning so I may be wrong about this. The second technician commented on the large number of cat toys they were bringing up while we were still on the first floor. They went into the basement, where I spoke to them briefly. Hunter said they were going to fog the basement duct work with an antimicrobial fog (which he could not name when I asked). I left them to it. They completed the entire job in 2 or 3 hours, as best I recall. I left to return to my home in Texas three days later. Friends visiting in the third week of March noted unexpectedly high levels of dust and one of them started coughing. The friend also noted that the air filter was filthy. The friends tested for molds and the lab report showed levels to still be high (Level 4). I had been there when the mold remediation contractor did his work and had seen how clean the house was when he finished, so this was a complete surprise. I called Bradley Mechanical on May 15 and talked to Chelsea. I explained the situation and asked to speak to their top duct cleaning expert. Chelsea said that Hunter Cash, the installer who does all of their duct cleaning jobs, was out working. I said that I would like for a Bradley representative and Hunter Cash to meet with the mold remediator to look at the system together so they could explain what had been done before opening up the ducts. Chelsea said she would have to talk to her manager. Unhappy with Chelsea's unwillingness to transfer to me to someone willing to discuss the situation, I told her that, if it is found that Bradley did not clean the ducts properly, and it turns out that Bradley is responsible for re-contaminating my sister’s house after over $17,000 worth of mold remediation work was performed, that I would be coming back to Bradley. Nobody from Bradley has responded or called back. Chelsea in the office is the only person who has spoken to me so far. I contacted a second company for an inspection: Kohmar Air Duct Cleaning. The inspector Damion said that the basement ducts had no holes to indicate that they had ever been opened. He said that, based on the size of the system, several holes should have been opened in the basement ducts. First he videotaped the completely intact, unopened ducts. Then he opened up a hole in the return and ran a camera in to take photos. Brian, the company owner, also took photos of the HVAC return and supply ducts. The attached photos speak for themselves. Dust holds mold particles, so all of my sister’s possessions that could hold dust were hauled to the landfill prior to remediation: upholstered furniture, rugs, blankets, her entire library of books. Everything was cleaned before it was packed and moved out of the house, every surface in the house was cleaned and fogged, air scrubbers were run for several days and then boxes and furniture were cleaned as they were being moved back in. The house was entirely clean and dust-free by the end of the mold remediation process. My sister’s home could not have produced those masses of dirt and dust in three months’ time. Not only did they fail to do the job they were paid for, Bradley Mechanical re-contaminated my sister’s home immediately after mold remediation had been completed. Why they would claim to know anything at all about duct cleaning in conjunction with mold remediation, and then botch the job so completely and carelessly, is beyond me. This goes beyond negligence. If it’s not criminal, then it should be.