Providence Forge Gas Fireplace Installation

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Angie's List : Local Reviews : Fireplaces : VA : Providence Forge : Providence Forge Fireplace Contractors : Providence Forge Gas Fireplace Installation
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279
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Award 2018Super Service Award
Recent Review: excellent Brendon was an excellent service agent
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296
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Award 2018Super Service Award
Recent Review: As stated, they did a great job installing a log set for my gas fireplace.
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19
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Recent Review: They stand behind their service.  Despite earlier frustration, Connie spoke with us and explained the situation.  I appreciate Hearth and Home working with us.  It is good to see local businesses stand behind their product and workmanship.
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30
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Award 2018Super Service Award
Recent Review: I hesitated to write this review, because I don't want people to take advantage of this gentleman's helpful nature. However, I decided to write it, because I really want to share what a wonderful experience I had with him and I think in the end, it will benefit his business rather than hurt it. I called London Sweeps a couple weeks before Christmas of 2017. I had turned my gas pilot light off for the first time in four years, to save energy costs over the summer, and I could not get the flame to come back on. I had read numerous articles on troubleshooting and had watched several youtube videos. I took the dang thing apart, glass, logs and all, and tried to fix it myself. I sprayed compressed air into the pilot hole among other various tips I learned online. Nothing. When I called London Sweeps, the gentleman (I refer to him as "the gentleman" because I've lost my notes with his name) answered, but informed me he was on a job and with a customer and would call me back. He did as he said, and when I explained my problem to him, he told me he was so busy that he wouldn't be able to get out to my house until after the holidays. I told him I had hoped to have the fireplace working for Christmas gatherings, but I understood and would accept his earliest appointment. He so kindly offered to try to walk me through the problem on the phone and picked a day and time that would work for the both of us. I called several days later, on the agreed upon time, and the gentleman took my call as promised, even though he was at another customer's home. He spent 25 patient minutes with me, walking me through many steps and troubleshooting. He never once gave up and tried to end the call or acted impatient. In the end, he solved my problem and my fireplace came on. He was very knowledgeable and didn't ask for a penny from me for his time. Again, I don't want to encourage people using his services for free, by sharing this, but he absolutely came across as an honest, upstanding guy who knew his business.
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Recent Review: I was VERY impressed with Log Doctor. They were able to get me on their schedule pretty fast (next day) and although Gordon (the tech) showed up about an hour after the time window I was given (I understand sometimes these call can go long so no biggie), I could not have been more happy with the overall experience. Gordon was professional, polite and just overall had a fantastic attitude. He was able to rapidly diagnose and fix the issue I was having and gave me some steps to take should the problem arise again. This is the second gas fireplace company I have tried and the difference is night and day - great company!
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Award 2018Super Service Award
Recent Review: Very well. The unit needed to be cleaned and Andrew took the time to explain a few things about it. That was extremely helpful.
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525
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Recent Review: Workmanship was excellent, appointments kept as scheduled, etc. Everyone I communicated with was very nice, responsive, and professional.
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91
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Recent Review: I enjoyed having them out to my home and they carried themselves very well. You couldn t even tell they installed the fireplace because it looked as if it had always been there. The quality of work was awesome. They brought in a big truck to put in the tank and they were careful not to make ruts in my lawn coming in and leaving. They explained how to operate the fireplace in detail.
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Recent Review: They are very punctual. They are very good at what they do. I had a few problems and he came right out to make them right.

Reviews in Providence Forge for Gas Fireplace Installation

AHearth & Home Shoppe
They stand behind their service.  Despite earlier frustration, Connie spoke with us and explained the situation.  I appreciate Hearth and Home working with us.  It is good to see local businesses stand behind their product and workmanship.
- Blair N....
ALondon Sweeps Chimney Sweeps
I hesitated to write this review, because I don't want people to take advantage of this gentleman's helpful nature. However, I decided to write it, because I really want to share what a wonderful experience I had with him and I think in the end, it will benefit his business rather than hurt it. I called London Sweeps a couple weeks before Christmas of 2017. I had turned my gas pilot light off for the first time in four years, to save energy costs over the summer, and I could not get the flame to come back on. I had read numerous articles on troubleshooting and had watched several youtube videos. I took the dang thing apart, glass, logs and all, and tried to fix it myself. I sprayed compressed air into the pilot hole among other various tips I learned online. Nothing. When I called London Sweeps, the gentleman (I refer to him as "the gentleman" because I've lost my notes with his name) answered, but informed me he was on a job and with a customer and would call me back. He did as he said, and when I explained my problem to him, he told me he was so busy that he wouldn't be able to get out to my house until after the holidays. I told him I had hoped to have the fireplace working for Christmas gatherings, but I understood and would accept his earliest appointment. He so kindly offered to try to walk me through the problem on the phone and picked a day and time that would work for the both of us. I called several days later, on the agreed upon time, and the gentleman took my call as promised, even though he was at another customer's home. He spent 25 patient minutes with me, walking me through many steps and troubleshooting. He never once gave up and tried to end the call or acted impatient. In the end, he solved my problem and my fireplace came on. He was very knowledgeable and didn't ask for a penny from me for his time. Again, I don't want to encourage people using his services for free, by sharing this, but he absolutely came across as an honest, upstanding guy who knew his business.
- Natalie J....
DWoodfin
Very disappointed given given prior "A" reviews on AL. Service tech showed up over an hour past their promised scheduled service window to inspect our broken gas fireplace. He stated that they did not have the particular part that required replacement but that they would order it and return the following week to repair it. Heard nothing back from the company the subsequent week, then I called back several times and the receptionist informed me that they would leave a message with the "service supervisor". Never heard back from them, so had to find another provider to do the job (after wasting 3 weeks waiting for Woodfin). A huge wast of time on my end; although, was not charged for the initial service call.
- John S....
AGuirkin Plumbing & Heating
The office called and let me know the technician was on his way and they were exactly on time.  the technician was very knowledgable and offered suggestions for how to improve my system.  He worked with what I already had and got it running smoothly.  I couldn't be more pleased with the service.  Thanks
- William B....
AGuirkin Plumbing & Heating
Prompt, professional, quick service. Very nice gentleman came out and inspected and cleaned our gas fireplace, which I don't even know if it has ever been cleaned before (we just bought the house last year, it is a 2000). Vacuumed out everything and made the glass shine. Difference is night and day. He was also able to answer some questions I had about it. I feel much better knowing our fireplace is safe for the winter and am really looking forward to using it on those upcoming cold days. Looking forward to contacting Guirkin for some other future work. Thanks!!
- Kara M....
AThe Log Doctor
I was VERY impressed with Log Doctor. They were able to get me on their schedule pretty fast (next day) and although Gordon (the tech) showed up about an hour after the time window I was given (I understand sometimes these call can go long so no biggie), I could not have been more happy with the overall experience. Gordon was professional, polite and just overall had a fantastic attitude. He was able to rapidly diagnose and fix the issue I was having and gave me some steps to take should the problem arise again. This is the second gas fireplace company I have tried and the difference is night and day - great company!
- Travis T....
AGuirkin Plumbing & Heating
Serviceman arrived on time (early in fact) and performed the services quickly and professionally.  Was slightly underwhelmed with the actual services that were performed for the cost.  He cleaned the pilot light and vacuumed the logs and ensured the fireplace was working properly.  Only took about 15 minutes.
- Michael W....
ACheckered Flag LLC
I was replacing a gas fireplace with an electric one and had no idea how to prepare the area. Bruce's knowledge and experience made an impossible job look great and easy.
- Charles W....
AAndrew T. Tatum - HVAC Contractor
Very well. The unit needed to be cleaned and Andrew took the time to explain a few things about it. That was extremely helpful.
- Carrie W....
AShiner Roofing Siding & Windows
Workmanship was excellent, appointments kept as scheduled, etc. Everyone I communicated with was very nice, responsive, and professional.
- Christine F....