The installation of the new humidifier began on September 25 and continued on Oct 9, Oct 23, Nov 1, Nov 29, and is scheduled again for Nov 30. Every time a technician came to my house at 8:00 or 8:30am and spent the entire day and the humidifier is not installed yet. Aside from having to take annual leave during the weekdays, and making several weekends very stressful, I work a night shift so morning appoints are very inconvenient for me. Their scheduling office once called me at home (even though they have my office number) late on a Friday afternoon and left a voicemail on my answering machine saying the technician would be out early on Saturday morning. They did not ask if I would be available (which, on such short notice, I was not) and I was unable to cancel the appointment because their office was closed long before I got home and received the message. Today (November 29), I stayed home all day and, at 4:00pm, the technicians told me "another technician will be out tomorrow to turn on the humidifier." That will be another day of annual leave. I asked if the technician could come out after 4:00 today and they said no, he was booked for the day. (I suppose they only have one technician who can turn on a humidifier.) Then, when I finished supper tonight, I found that they had disconnected my kitchen light and garbage disposal while "installing" the humidifier. So far, those are the only things I have found to be not working. I fear to check the upstairs! I called the company -- which, of course, is closed -- and left a message with the answering service that the technicians who were out today need to come back tomorrow and hook up my garbage disposal and kitchen light again -- after which time, the technician who turns on the humidifier probably won't be able to turn it on.... which I seriously doubt will ever happen anyway!