I hired NICE Home Services to install an injector pump in 3/2014. The pump was rarely used but had problems almost immediately after installation. NICE Home Services came back and "fixed" it two or three times, and eventually the pump died for good. It has now refused to take any responsibility to replace the faulty pump because it is past their warranty period. The problems with their warranty expiration excuse is that First, NICE HOME SERVICES CHOSE AND INSTALLED A CHEAP and SUBSTANDARD pump without consulting me first Second, Nice Home Services was called to fix the pump multiple times during the warranty period. They got it working temporarily, but it is indisputable that NICE HOME SERVICES FAILED TO IDENTIFY THE REAL PROBLEM - that the pump they had chosen was a faulty pump and should have been replaced when it was still under warranty. Third, when the pump finally died, NICE HOME SERVICES REFUSED TO MAKE THINGS RIGHT. They know they chose the substandard pump. They know they were called to fix the same problem and they did not really fix the problem. And now they want to charge me almost $900 to install the same substandard pump or pay over $1300 for a good pump. When I talked to the manager Freddie, he kept saying he wanted to make things right, but obviously that's all B.S. because NICE HOME SERVICES REFUSED TO FIX A PROBLEM THAT THEY HAD CREATED. The senior manager (perhaps the owner), Craig, is simply too cheap and irresponsible to do the right thing. To Freddie and Craig - I hope it is worth the few hundred dollars you saved to p*** off a customer who has paid you monthly for a service contract and hired you to do multiple plumbing and HVAC projects. NICE HOME SERVICES IS OVERPRICED and ADDS SIGNIFICANT MARKUP to the hardware they install. For the higher price, I though I could count on you to act with integrity. I was wrong. I will never hire you again. And to you potential customers out there - learn from my mistake or USE NICE HOME SERVICES AT YOUR OWN PERIL.