I feel ripped off! The craftsmanship and materials used in project were not commensurate with the price paid and failed to even come close to our expectations. The company is very unorganized, unprofessional, and the owner makes promises he cannot fulfill. On price, several issues once I signed the contract. First, found out the sub-contractor Williams used got the lumber for the pergola from Lowes. For a pergola that cost several thousands of dollars, I would expect the wood to come from lumber yard with quality wood. On craftsmanship, had to write an email to the owner to complete the following work: replace half of the top of the pergola because wood had too many knots and were of inferior quality. Funny thing is, never told the sub-contractor which ones to replace, but he stated he could see them when he came out again. The coat of paint didn't cover the wood completely, needed to be re-painted. The sub-contractor failed to fill any of the knots with wood filler. The sub-contractor failed to caulk his notches in the cross boards, could see the gaps between the boards. Sub-contractor failed to sand the cut edges, had about a quarter inch of feathering on each end. Second, paid about twice as much for the exact fire pit from an online retailer. The owner claimed it was the shipping charge for the materials, which is why he charged so much. It is not the labor as it did not take them long to install. With the mulch, it contains so many rocks, it is of very poor quality, would never use again. Williams left us with almost a full pallet of pavers and about 3/4 pallet of edge pavers. Had I known this, I would have built a bigger patio. The company is very unorganized in many ways. First of all with only a few days of rain, our project was pushed back a whole week. Then with one more day of rain, the project was pushed back another two days, but the company failed to call and tell us. We had to call Tuesday afternoon a day after the project was to start to find out it would start on Wednesday. The crew on the project told us it was complete even though the fire pit lacked the bowl, grates, and cover, I would expect the crew on the job to know what the entire job entails. During our walk through prior to the job, we were told all our materials were on- hand, this was not true, because it took another nine days after the owner came to talk to us about our unhappiness with the project to complete the fire pit. During the walk through, failed to tell us they were going to take the dirt they dug out for the patio and spread it across my professionally seeded yard, to a distance of twice the size of my patio. Had to spend additional money on sod because company failed to tell us how far out they would spread the dirt. The company didn't inform us they needed a water hose, nor did they bring one. Finally requested a Friday delivery of mulch, called late on Friday and was told Saturday morning is our new delivery. If they couldn't meet a Friday delivery they should not have scheduled it. As far as being unprofessional, I shouldn't have to email the company owner to replace boards, sand boards, and put a decent coat of paint on the pergola. Workers broke my fence latch and they couldn't leave a note on my door or a message on my phone. Company broke my quick disconnect for my hose, because they moved it from my front yard to the back yard. Could have brought their own hose or told me they needed a hose during the walk through. The company shouldn't tell me all materials are in their yard when they are not. Finally, their ability to estimate materials. They estimated six cubic yards of mulch, added an additional bed 12 inches wide down the side of our house and had two cubic yards of mulch left over. Had to pay even more money to expand our back yard beds and make two additional beds. With those estimating skills, wonder how much I paid for materials not used, since it was one set price for the job. Finally, the owner makes promises he cannot fulfill. We asked for an itemized bill, still has never shown up, even though we were told we would get one. We were told that they would aerate the side lawn, never happened, never even raked the side yard. For the price paid for the project, I would expect quality materials and better customer service. I would never recommend Williams for any type of landscape work.