Business Description: Serving Northern Virginia since 1979, we specialize in landscaping and solving problems with wet basements, soggy yards and other drainage difficulties. Our approach corrects problems at their source by regrading and installing customized drainage systems. Sump pumps only disguise drainage problems - we fix them!! Get more information including definitions, visuals and helpful information at our site www.newborg.com.
Recent Review: I contracted Basement Master’s Waterproofing to fill two cracks that started near the bottom of my basement window. I also asked them to install a new sump pump basin (jackhammering foundation floor needed) and installing a new sump pump. The crew showed up at 3 pm and I was worried they would be done by 5:30 when my wife got home. They got all the work done. Even re-routed my sump pump exit line closer to the wall. The price was higher than another company that got me a quote, but the work was completed extremely fast and they took the time to do the extras (smoothing concrete perfectly, re-running the sump pump line) without me asking. They were out the door by 5 pm. I highly recommend anyone to use them.
Recent Review: Sump pump needed replacing, Brandon gave me a quote that was competitive with some companies and cheaper than others. Came out the next day unlike other companies who said there was at least a 4-5 day wait. He was punctual and completed the job within or less than the time promised. The parts used was quality material and not your run of the mill Home Depot parts. Work area was cleaned after completion. Extremely satisfied with the entire experience and will definitely hire again for other jobs.
Recent Review: It went well. A bit expensive but the sump pump needed to be replaced and the location of the sump pump (behind a water heater) made it a but more difficult. Henri did a great job. He showed up ahead of schedule and worked diligently until the job was done.
Recent Review: Mr. Bennett and his crew arrived on time. They completed the work the next day. They were courteous and professional, and completed all they promised to do, and cleaned up neatly after themselves.
Recent Review: Overall it went very well - there was a small "hiccup" with regards to placement of the outtake of water - it was originally to be incorporated into the drainage with the existing gutter downspout but the person performing the excavation discovered a leak (thank goodness!!!) and it was switched to drain out the side of the yard. My original concern with the side drainage was spillage over into my neighbors yard but after all was said and done, my worries were allayed as the system comes out about 10 feet and the way it is set up there is no way it can spill over into my neighbor's yard unless it rains for 40 days and 40 nights. The sump pump was installed because during heavy downpours the water in my driveway has no where to go except into the garage due to a slight incline of the driveway towards the garage. it rained heavily the other night and for the first time I was not worried - I checked the garage the following morning and it was dry as a whistle.
Recent Review: Great. Reasonable price to come at 1AM to fix sump pump. Dispatcher and tech were courteous. Arrived on time and did required work to stop flooding. Called next day to get new sump pump installed. Did it same day. They were open and honest with what we needed and did not try to up sell at all. The tech was Darren. Very professional. Will call in the future and have already recommended to neighbors.
Glad I gave O'Quinn's a second chance. I had a problem first time I used them a year ago. They sent out a couple guys who weren't very professional or knowledgeable. But the manager made it right and sent out another tech who was excellent to do the job right. This time I had a problem with a valve in my sump pump pipe. The plumber was very good and I liked that he didn't try to push a full sump pump replacement. There was a question of if the sump pump was working well, and it's life span, but when he fixed the other problem he tested the sump pump and it worked fine. Plus he hooked on a piece of hose to drain the water heater and left it on as a courtesy. Appreciated that.
- Eric K....
1) The technician was unable to complete repair of the the sump pump system but did replace the pressure reducing valve. After replacing the sump pump, the technician informed me that the old sump pump was still working and that the problem was instead a clogged sump drain pipe. The technician was then unable to clear the drain. He then recommended that I contact Roto Rooter. I called a professional plumbing service and ultimately they replaced a part that didn't require replacing and were unable to resolve the actual problem. 2). Additionally, following the incompletion of the job, I was informed for the first time that JAV does not take credit cards. The technician was nice enough to come by the next morning to pick up a check. 3) When I requested to speak with a manager (George or Alec), neither would accept my call or return my call.
- Ruth W....
AFriedman Plumbing Express
Great. Reasonable price to come at 1AM to fix sump pump. Dispatcher and tech were courteous. Arrived on time and did required work to stop flooding. Called next day to get new sump pump installed. Did it same day. They were open and honest with what we needed and did not try to up sell at all. The tech was Darren. Very professional. Will call in the future and have already recommended to neighbors.
- Marcinda B....
AThe Pipe Doctor Plumbing Service
We had another contractor install a sump pump less than two years ago, only to find it was incorrectly installed when our basement flooded in the recent rains. Wayne from the Pipe Doctor was quick to respond and knowledgeable in all aspects of my problems, explaining the issues with our current setup. He installed a new system, tested it correctly, and then also took care of two leaking toilets and a leaking sink while he was there, all in a short amount of time. Very professional, guaranteed his work, and I intend to use him again.
- Andrew H....
Thomas showed up on time Wednesday July 8th, to provide us with an estimate to fix/replace the sump pump and basement window well wall. He was friendly, took measurements, explained the problem and solution to fix our flooded basement. We were interested in replacing our large aluminum window well wall that had a rather large crack allowing water to flood into the window well on rainy days. He said due to its size he would have to make some calls to see if he can find a replacement and that he would call us back in a few days with an estimate for fixing/replacing the sump pump and well wall. Unfortunately we never heard back from him or the company. I would have followed up but was happy with the estimate I received from a competing company the next day. Can't really comment on the quality of the work but also can't see myself ever contracting this company if they don't bother following up on their initial visit.
- Ben M....
He was most polite and gracious accepted apology. He found problems with the sump pump installation and corrected them. The nasty smell is gone. The sump pump works
- Jill N....
I recently purchased my 2nd new (very old) home. This home had 2 sump pumps installed. The inspector reported that the sump pumps were working, however, I have never even seen a sump pump. I purchased a sump pump tune up for 1 sump pump because I was worried about it being clogged and etc. The technician came, he was very professional serviced the sump pump I was worried about and also checked the sump pump I was not concerned about. He gave me the run down about the back-up battery and how often they should be replaced. He told me that both pumps look pretty new, however, he suggested that I keep an eye on it because I do not know the age of the pumps. Overall, I would use this company again.
- Karen N....
Tested the new sump pump during two storms in the area. It seemed to be working well. Scott also cleaned the sump pump hole. In addition, the $8.00 plus materials was refunded.
- Agnes G....
AGainesville Plumbing LLC
He replaced the sump pump and found the probable cause that shortened the life of my sump pump. The drain out pipe was blocked on the outside. I greatly appreciated the extra effort he did in finding the source of the problem.
- Van A....
I purchased a sump pump tune up. I got an e-mail message to call for service. I called for service on September 4th in the morning. Steve from AquaGaurd called me set up appointment but started by asking several question and tried to up sell me on a new sump pump. He didn't come to my house, see my sump pump. My sump pump works I was just seeking preventive service to avoid problems later.